Experienced Customer Support Representative – Delivering Exceptional Service in a Fast-Paced Environment

At arenaflex, we're a global leader in processing and packaging technology, serving the pharmaceutical and food industries with innovative solutions. With a team of 6,900 colleagues worldwide, we're committed to seamless processes, sustainable practices, and customer satisfaction. Our Customer Support Representatives play a vital role in ensuring our customers receive top-notch service, and we're seeking an experienced professional to join our team in New Richmond, WI.

About arenaflex

arenaflex Technology Services is dedicated to understanding our customers' unique needs and delivering tailored solutions. We're proud to be a strategic partner for our customers, helping them achieve their goals through our expertise in processing and packaging technology. From vaccines to chocolate, our innovative technologies and sustainable solutions make a real difference in people's lives.

Your Key Responsibilities

As an Experienced Customer Support Representative, you'll be the face of arenaflex, providing exceptional service to our customers through various channels, including phone, email, and fax. Your primary responsibilities will include:

• Processing incoming customer quotes, order requests, or questions in a timely and efficient manner
• Evaluating, quoting, processing, and expediting requests and questions to ensure customer satisfaction while meeting company revenue and profit goals
• Communicating order status and part number information to internal and external customers in a timely and accurate manner
• Interfacing with third-party vendors to identify, purchase, and supply parts to customers
• Processing repairs, returns, and credit memos in a timely and efficient manner
• Reviewing and utilizing the SAP Complaint Management System to resolve customer concerns
• Using feedback from customers and colleagues to identify and recommend process improvements to management

Your Profile

To succeed in this role, you'll need:

• An Associate degree in a related field or equivalent related work experience
• 3+ years of experience in a fast-paced, high-volume customer support role
• 2+ years of experience working with an enterprise resource planning system (ERP)
• 2+ years of experience working with Microsoft Office
• The ability to manage and resolve customer conflicts or issues

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• Skilled at adapting to ambiguous and changing situations that impact customer service
• Ability to build relationships with internal and external customers
• Ability to complete work with minimal supervision
• Experience reading technical documents
• Knowledge and experience working in SAP

What We Offer

At arenaflex, we're committed to providing a comprehensive compensation package that includes:

• A competitive hourly rate between $24-$31 per hour
• A generous and attractive benefits package, including health insurance, 401(k) with company match, employer-paid short- and long-term disability insurance, life insurance, education assistance program, and paid time off
• Opportunities for career growth and professional development
• A dynamic and supportive work environment that values diversity and inclusion

Our Commitment to Diversity and Inclusion

arenaflex is an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply now! Please submit your application through our website or by clicking the "Apply for the job now!" link below. Apply for the job now! Apply for this job Apply for this job