Experienced Contact Center Customer Service Representative /Customer Service Representative – Medicaid Program Support

At arenaflex, we're dedicated to providing exceptional customer service and support to our clients, and we're looking for a talented and compassionate Contact Center Customer Service Representative /Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in delivering top-notch support to our clients, ensuring their needs are met, and their experiences are positive.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, committed to making a positive impact in the lives of our clients and communities. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission.

Job Summary

We're seeking an experienced Contact Center Customer Service Representative /Customer Service Representative to join our team in Jefferson City, MO. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients, handling inbound calls, and responding to inquiries about medical assistance programs. You'll also be responsible for collecting, verifying, and assessing applicant data to determine eligibility, updating and maintaining accurate case records, and performing recertification, review, and processing of medical assistance cases.

Key Responsibilities

* Handle inbound calls and respond to inquiries about medical assistance programs

• Collect, verify, and assess applicant data to determine eligibility
• Update and maintain accurate case records across multiple systems
• Perform recertification, review, and processing of medical assistance cases
• Educate participants on public assistance policies and procedures
• Meet or exceed performance benchmarks in accuracy, productivity, and customer service
• Refer applicants to other community or agency resources as needed
• Participate in training and adapt to frequent policy or process updates
• Maintain professionalism and confidentiality while dealing with sensitive information

Key Requirements and Technology Experience

* Minimum of 2 years' experience in high-volume telephone customer service and issue resolution

• Strong comprehension and ability to apply federal and state laws, policies, and procedures
• Proficient in data entry, case documentation, and computer systems
• Ability to manage emotional or difficult conversations with empathy and professionalism
• Organized, detail-oriented, and capable of prioritizing tasks under pressure
• Basic math and eligibility benefit calculation knowledge preferred
• Strong verbal and written communication skills
• Must attend Day 1 onboarding on-site (4-8 hours), have personal transportation
• Dedicated, hard-wired internet connection required (no hotspots/satellite)
• Child/dependent care arrangements must be in place; no caregiving during work hours
• Must have a private, distraction-free remote workspace and backup location within 60 minutes

Benefits and Perks

* Competitive hourly rate: $16 - $16.50 per hour

• Comprehensive benefits package, including health insurance (medical, dental, vision), 401(k) plan, and paid sick leave
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Flexible work arrangements, including hybrid schedule

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, development, and well-being. We offer a range of benefits and perks, including:

• Comprehensive benefits package, including health insurance, 401(k) plan, and paid sick leave
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Flexible work arrangements, including hybrid schedule
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Opportunities for community involvement and volunteer work

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application online, and we'll be in touch to discuss your qualifications and next steps.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from arenaflex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job]. Apply for this job