Experienced Customer Service Representative – Healthcare Industry

At arenaflex, we are committed to delivering exceptional customer experiences that exceed our members' and providers' expectations. As a leading organization in the healthcare industry, we are seeking a talented and dedicated Customer Service Representative to join our team. This is a 03+ Months Contract opportunity with long-term potential, and we are looking for someone who is passionate about providing top-notch customer service in a fast-paced contact center environment.

About arenaflex

arenaflex is a dynamic and innovative organization that is dedicated to improving the lives of our members and providers. We are a leading provider of healthcare services, and our mission is to deliver high-quality, patient-centered care that meets the unique needs of each individual. Our team is comprised of passionate and dedicated professionals who are committed to excellence in everything we do.

Job Summary

As a Customer Service Representative at arenaflex, you will be the front-line resolution advocate for our members and providers. You will be responsible for responding to routine inquiries, requests, and concerns in a timely and accurate manner. You will also be responsible for mitigating and preventing complaints from being escalated, resolving basic problems, and maintaining performance and quality standards based on established contact center metrics.

Key Responsibilities

* Respond to member and provider calls in a timely and accurate manner

• Receive and respond to routine member and/or provider inquiries, requests, and/or concerns
• Mitigate and prevent complaints from being escalated to resolve in initial contact
• Serve as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
• Resolve basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintain performance and quality standards based on established contact center metrics
• Provide customer service in a high-paced contact center environment over the phone, via live chats, and emails
• Document all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications

Key Requirements and Technology Experience

* Customer Service Experience

• Inbound/Outbound calls
• Remote work experience
• Telephony soft skills/reliable internet connection
• Call Center Representative experience
• Customer service skills/computer literate
• Team player skills
• Remote work experience
• Health plans experience
• High School Diploma/GED

Why Join arenaflex?

* Competitive hourly rate of $18-$19 per hour

• Opportunity to work in a dynamic and innovative organization
• Comprehensive benefits package, including health insurance, 401(k) plan, and paid sick leave
• Opportunity to work in a fast-paced contact center environment
• Professional development opportunities to enhance your skills and career growth
• Collaborative and supportive team environment

Work Environment and Company Culture

* arenaflex is a remote-friendly organization, and this role can be performed from the comfort of your own home

• Our team is comprised of passionate and dedicated professionals who are committed to excellence in everything we do
• We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees
• We offer a comprehensive benefits package, including health insurance, 401(k) plan, and paid sick leave

Compensation, Perks, and Benefits

* Competitive hourly rate of $18-$19 per hour

• Comprehensive benefits package, including health insurance, 401(k) plan, and paid sick leave
• Opportunity to participate in professional development opportunities to enhance your skills and career growth
• Collaborative and supportive team environment

How to Apply

If you are a motivated and dedicated individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application online, and we will review your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from arenaflex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job]. Apply for this job