Experienced Customer Service Representative II – Travel Industry Expertise
At arenaflex, we're passionate about empowering our customers to travel smart and achieve more. As a Customer Service Representative II, you'll be the face of our company, communicating and responding to requests from current and new clients. If you're a customer service enthusiast with a knack for effortless communication and a passion for the travel industry, we want to hear from you!
About arenaflex
arenaflex is a market leader in travel management, operating in over 100 countries and serving some of the world's best-known and most innovative business and consumer brands. Our team of 10,000+ people work virtually, enjoying a 10-second commute and a dynamic, flexible work environment that fosters a good work-life balance. We're committed to sustainability and driving success for our customers, our business, and ourselves.
Your Role
As a Customer Service Representative II, you'll be responsible for:
- Professionally and quickly responding to inquiries and developing a positive working relationship with customers, operations, and vendors
- Researching, resolving, and responding to customer and log service issues within a specified time period
- Maintaining and actively communicating current knowledge of the state of various travel industries supported (air, car, hotel, etc.)
- Using industry and system knowledge to find the root cause of an issue, explore, and find alternatives to advise/educate the customer
About You
We're looking for someone with:
- Extensive knowledge within the corporate travel industry
- Proficiency in GDS Amadeus
- Experience with online support – online booking tools (navigation, technical troubleshooting), i.e., Concur
- Demonstrated problem-solving skills
- Excellent customer service skills
- Understanding of ARC rules and regulations
- A positive customer service attitude
- Availability to work hours of operation: 7am-7pm CT
About Our Culture
At arenaflex, we value our employees and strive to create a dynamic, inclusive, and authentic workplace. We're committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. We're dedicated to building a diverse, inclusive, and authentic workplace, and we encourage applications from candidates with diverse backgrounds and experiences.
Your Benefits
As a Customer Service Representative II at arenaflex, you'll enjoy:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Compensation
The salary range for candidates in applicable jurisdictions in the US for the position of Customer Service Representative II is between $47,000 and $57,000. The actual pay depends on your skills, qualifications, experience, and geographical location.
Ready to Join the Journey?
If you're excited about a role that challenges the status quo and empowers customers to travel smart and achieve more, apply now! We're dedicated to building a diverse, inclusive, and authentic workplace, and we encourage applications from candidates with diverse backgrounds and experiences.
How to Apply
To apply for the Customer Service Representative II position, please visit our website and submit your application. We're looking forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively.
Contact Us
For accommodation requests or further information, please contact our Talent Acquisition department at [email protected].
Join the arenaflex Team
At arenaflex, we're passionate about empowering our customers to travel smart and achieve more. Join our team and be part of a dynamic, inclusive, and authentic workplace that fosters a good work-life balance and celebrates diversity.
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