Experienced Customer Service Representative – Classic & Muscle Car Parts
Join arenaflex, a family-owned business that has been a cornerstone of the antique and classic car hobby for over 60 years, as we continue to revolutionize the industry with our cutting-edge technology and extensive knowledge of hard-to-find parts for American classic and muscle cars. We're seeking a friendly and knowledgeable Customer Service Representative to join our team, and if you're passionate about classic cars and enjoy helping people find the right parts, this might be the perfect role for you.
About arenaflex
arenaflex has been a leading provider of engine, brake, suspension, and other components to restoration shops, hobbyists, and collectors around the world for over six decades. Our commitment to excellence, customer satisfaction, and innovation has earned us a reputation as a trusted partner in the classic car community. As we continue to modernize and expand our operations, we're looking for talented individuals who share our passion for classic cars and our dedication to delivering exceptional customer service.
Key Responsibilities
As a Customer Service Representative at arenaflex, you will be responsible for:
- Providing exceptional customer service to clients, responding to inquiries, and resolving issues in a timely and professional manner
- Utilizing your knowledge of classic cars and parts to assist customers in finding the right components for their projects
- Maintaining accurate records of customer interactions, orders, and issues using our web-based tools and systems
- Collaborating with our sales and inventory teams to ensure seamless communication and efficient order fulfillment
- Staying up-to-date on industry trends, new products, and technologies to provide expert advice and recommendations to customers
- Participating in ongoing training and professional development to enhance your skills and knowledge
Requirements
To be successful in this role, you will need:
- Familiarity with parts for American classic and muscle cars (1930s–1980s)
- A typing speed of 60+ WPM
- Strong computer skills, including comfort navigating web-based tools like order management systems, CRMs, or product databases without needing step-by-step instructions
- A friendly, helpful, customer-first attitude
- Adaptability, as arenaflex is a rapidly changing and improving company
Preferred Qualifications
While not required, prior experience in automotive parts sales or customer service, as well as experience using Shopify, CRM platforms, or inventory tools, would be beneficial in this role.
Location and Work Environment
Our office is located in Boonton, NJ, but remote positions are available for non-local candidates with the right experience and skills. We offer a dynamic and supportive work environment, with opportunities for growth and development.
What We Offer
As a valued member of our team, you can expect:
- An opportunity to work with and learn from industry experts with decades of experience in classic cars
- A dynamic and supportive work environment
- Paid Holidays
- Vacation, Sick, and Personal time
- Health, Dental, and Vision benefits
- 401(k) plan
- The chance to be part of a company that's at the forefront of technological innovation in the classic car industry
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment that reflects the values of our company.
How to Apply
If you're passionate about classic cars and enjoy helping people find the right parts, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We look forward to hearing from you!
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