Experienced Bilingual Spanish Call Center Customer Service Representative – Thrive in a Dynamic Customer-Focused Environment at arenaflex

Are you a motivated and customer-centric individual looking to make a real impact in a dynamic and supportive environment? Do you possess excellent communication skills and a passion for delivering exceptional customer experiences? If so, we invite you to join arenaflex as a Bilingual Spanish Call Center Customer Service Representative.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We pride ourselves on creating exceptional outcomes for our clients and the millions of people who count on us. Our dedicated associates are the backbone of our organization, and we are committed to providing a culture where individuality is noticed and valued every day.

Job Summary

As a Bilingual Spanish Call Center Customer Service Representative at arenaflex, you will be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests, status changes, complaints, and grievances. You will also maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.

Responsibilities

* Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background and drug screening required

Preferred Qualifications

* Previous experience in a call center environment, preferably in a customer service role

• Bilingual Spanish language proficiency
• Knowledge of the NJ Family Care Program and its policies and procedures
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet productivity standards

What We Offer

* Competitive hourly rate of $17.00 per hour

• Paid training program with equipment provided
• Full-time schedule with 40 hours per week
• Career growth opportunities and professional development
• PerkSpot employee discount program
• Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

* arenaflex is committed to providing a positive, employee-friendly culture where individuality is noticed and valued every day

• Our dynamic and supportive work environment is designed to foster collaboration, innovation, and growth
• We value diversity, equity, and inclusion and strive to create a workplace where everyone feels welcome and empowered to succeed

How to Apply

If you are a motivated and customer-centric individual looking to make a real impact in a dynamic and supportive environment, we invite you to apply for the Bilingual Spanish Call Center Customer Service Representative position at arenaflex. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Requests

If you require a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our website or by contacting our HR department. We are committed to providing a fair and inclusive hiring process for all applicants.

Vaccination Policy

arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now!

Don't miss this opportunity to join a dynamic and supportive team at arenaflex. Apply now for the Bilingual Spanish Call Center Customer Service Representative position and take the first step towards a rewarding and challenging career. Apply for this job