Experienced Bilingual (French/English) Customer Service Representative – Hybrid Workforce Opportunity at arenaflex
At arenaflex, we're a leading provider of innovative solutions for the home improvement industry, empowering some of North America's largest businesses to distribute and manage leads, driving over $3 billion in annual sales. Our Fort Lauderdale, Florida-based contact center is a hub of exceptional customer service, where we specialize in inbound and outbound support for the home improvement industry. As a Customer Service Representative at arenaflex, you'll be the main point of contact for our customers, ensuring their expectations are met and managed throughout the lifespan of their project.
About the Role:
We're seeking an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for working in a fast-paced environment, being flexible, and having an aptitude for learning, understanding, and conveying information. You'll also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
Key Responsibilities:
* Answer incoming calls and respond to customer's requests
- Ability to work in a fast-paced environment
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast-changing guidelines with customers
- Inform clients by explaining procedures; answering questions; providing information
- Maintain and improve quality results by adhering to standards and guidelines
Requirements:
* High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Must be fluent (speaking/reading/writing) in both English and in Standard French (Standard French only, not French Creole)
Benefits:
* Opportunity to continue working from home in our post-pandemic workplace
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service with company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90-day probationary period
- $200 Monthly Incentive Bonus Plan
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
Work Environment and Company Culture:
At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our team. We offer a range of benefits and perks to support our employees' physical and mental well-being, including flexible work arrangements, career learning and development programs, and a casual dress code.
Compensation and Perks:
We offer a competitive salary and a range of benefits and perks to support our employees' physical and mental well-being. Our compensation package includes a base salary, opportunities for bonuses and incentives, and a comprehensive benefits program. We're committed to recognizing and rewarding our employees' hard work and contributions to our success.
Career Growth Opportunities:
At arenaflex, we're committed to supporting our employees' career growth and development. We offer a range of training and development programs to help our employees build new skills and advance their careers. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our team.
How to Apply:
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we'd love to hear from you! Please submit your application, and we'll contact you if you become selected for a phone interview.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer. We're committed to creating a diverse and inclusive work environment that fosters growth and development. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Apply Now:
Don't miss out on this exciting opportunity to join our team! Apply now and take the first step towards a rewarding career at arenaflex. Apply for this job