Experienced Full Stack Customer Service Representative – Medicaid Member Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our customer service team, you will be responsible for providing top-notch support to Medicaid members, resolving issues, and ensuring a seamless experience for our clients.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We pride ourselves on delivering exceptional outcomes for our clients and the millions of people who count on us. Our culture values individuality, creativity, and innovation, and we're committed to creating a workplace where our associates can thrive and grow.

The Role

As a Full Stack Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:

• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To be successful in this role, you will need:

• A basic understanding of a call center environment in a customer service role and quality monitoring processes
• The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• The ability to problem solve through analysis and ongoing feedback
• The ability to achieve results through knowledge, empathy, and commitment
• A high school diploma or GED
• A background check
• The ability to reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Experience in a customer service role, preferably in a call center environment

• Knowledge of Medicaid programs and policies
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Basic computer skills and ability to navigate a web-based computer system
• Ability to work with people of diverse backgrounds

What We Offer

* A competitive hourly rate of $18.00

• Paid training with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

arenaflex is committed to creating a positive, employee-friendly culture where our associates can thrive and grow. Our work environment is fast-paced and dynamic, with a focus on delivering exceptional outcomes for our clients. We value individuality, creativity, and innovation, and we're committed to creating a workplace where our associates can make a real impact.

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations

If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our website. We're committed to creating a workplace where all associates can thrive and grow.

Vaccination Policy

arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job