Experienced Seasonal Customer Service Agent – Remote Orkin Customer Contact Center
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping people? If so, we invite you to join our dynamic team at arenaflex as a Seasonal Customer Service Agent in our Remote Orkin Customer Contact Center. This is an exciting opportunity to work with a global leader in the pest control industry, providing top-notch protection to our valued customers.
About arenaflex
arenaflex is a renowned global residential and business service provider, founded in 1901. With over 2 million customers and consecutive years of improved earnings, we are financially stable and growing as the largest subsidiary of a leading NYSE-listed company. Our mission is to deliver the peace of mind only an arenaflex Pro can provide, and we're committed to making a positive impact on the world where we live, work, and play.
About the Role
As a Seasonal Customer Service Agent, you will be an integral part of our Remote Orkin Customer Contact Center team, providing exceptional customer service, retention, and sales support to our valued customers. You will work remotely from your home office, equipped with the necessary tools and technology to succeed in this role. Our team is dedicated to delivering best-in-class service, and we're looking for talented individuals who share our passion for customer satisfaction.
Responsibilities
As a Seasonal Customer Service Agent, your key responsibilities will include:
- Providing exceptional customer service, retention, and sales support to our valued customers
- Managing customer relationships to ensure best-in-class service
- Identifying opportunities for cross-selling and up-selling
- Assisting customers with unpaid debt and attempting to collect
- Resolving billing and customer credit issues
- Scheduling new termite inspections
- Making outbound welcome calls to new customers
- Using gamification tools to measure performance and increase engagement
- Working a flexible schedule, including days, evenings, weekends, and/or holidays
What We Offer
As a Seasonal Customer Service Agent at arenaflex, you will enjoy a range of benefits, including:
- Variety of schedules (may include nights, weekends, and holidays)
- Four-week quality training program to equip you with the skills and knowledge to succeed
- Gamification methods to measure performance and increase engagement virtually
- Great pay and incentives ($16.73 hour plus 3% sales commission)
- 401(k) plan with company match, employee stock purchase plan
- Opportunities for regular, full-time employment based on business needs
- Collaborative and fun work environment with strong management
Qualifications
To be successful in this role, you will need:
- High School/GED
- 1-2 years customer service experience within or outside a call center
- Completion of a Culture Index assessment
- Verification of internet speed
- Ability to pass a computer assessment
- Ability to pass a background and drug screen
- Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
- Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem
- Excellent interpersonal and communication skills
- Strong computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Comfortable working in a high-volume role
- Excellent customer service soft skills such as empathy
- Ability to prioritize tasks and manage time efficiently
Why arenaflex?
arenaflex is a global leader in the pest control industry, with a rich history and a commitment to making a positive impact on the world. We offer a range of benefits, including:
- Financial stability and growth as the largest subsidiary of a leading NYSE-listed company
- Opportunities for career growth and development
- Collaborative and fun work environment with strong management
- Recognition and rewards for outstanding performance
- Opportunities to volunteer and give back to the community
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job