Experienced Bilingual Customer Service Representative – New Berlin, WI
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading distributor of shipping, industrial, and packaging materials, we're committed to empowering our customers with the products and solutions they need to succeed. We're now seeking an experienced Bilingual Customer Service Representative to join our team in New Berlin, WI.
About arenaflex
arenaflex is a family-owned company with a rich history of innovation and customer-centricity. With over 9,000 employees across 13 locations, we're proud to be North America's leading distributor of shipping, industrial, and packaging materials. Our commitment to excellence, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry.
Job Summary
As a Bilingual Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences through our call center, email, and chat channels. You'll be responsible for processing customer orders and inquiries, communicating with customers in both English and Spanish, and providing expert product knowledge to help customers navigate our website and online ordering system. If you're passionate about customer service, bilingual, and eager to grow your career, we want to hear from you!
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat in both English and Spanish
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with internal teams to resolve customer issues and provide exceptional service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
- Bilingual (English/Spanish) - fluent in both verbal and written forms
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities
Work Environment and Company Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our state-of-the-art facilities in New Berlin, WI offer a comfortable and modern workspace, complete with amenities to support your well-being and productivity. We're proud to be an EEO/AA Employer/Vet/Disabled and strive to create a diverse and inclusive workplace that reflects the communities we serve.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to investing in our employees' growth and development. As a Bilingual Customer Service Representative, you'll have access to:
- Ongoing training and development programs to enhance your product knowledge and customer service skills
- Opportunities for career advancement and professional growth within the company
- Collaborative and supportive team environment that encourages learning and innovation
Compensation and Perks
* Competitive hourly rate: $23-$28 per hour
- Opportunities for bonuses and incentives
- Comprehensive benefits package, including health insurance and 401(k) with employer match
- Generous paid time off and holidays
- Employee Perks, including on-site fitness center, café, and modern facilities
How to Apply
If you're passionate about customer service, bilingual, and eager to grow your career, we want to hear from you! Apply now to join our team as a Bilingual Customer Service Representative in New Berlin, WI. Don't miss this opportunity to be part of a dynamic and customer-centric team that's shaping the future of the industry.
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Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! [email protected] +1-555-555-5555 www.arenaflex.com Apply for this job