Experienced Customer Service Representative - Overnights in Milwaukee, WI at arenaflex
Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as we continue to grow and create new career opportunities for talented individuals like you. As an Overnight Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences that drive loyalty and satisfaction.
About arenaflex
arenaflex is a dynamic and innovative company with over 9,000 employees across 13 locations. We're committed to providing our customers with the best possible service, and we're looking for passionate and dedicated individuals to join our team. Our company culture values teamwork, integrity, and a passion for excellence, and we're excited to welcome you to our family.
Job Summary
As an Overnight Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with colleagues to resolve customer issues and provide exceptional service
- Stay up-to-date on arenaflex's products and services to provide accurate information to customers
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and familiarity with software applications
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities
Work Environment and Culture
* Our Kenosha Branch is located at 12355 Uline Way, Kenosha, WI 53144
- 4- or 5-day on-site schedules available, including weekends
- Collaborative and dynamic work environment with a focus on teamwork and excellence
- Opportunities for growth and development in a rapidly expanding company
- Recognition and rewards for outstanding performance and contributions
Compensation and Perks
* Pay from $26 to $33 per hour with significant growth and earning potential!
- Includes $4 Shift Differential
- Opportunities for bonuses and incentives based on performance
- Comprehensive benefits package, including health insurance, 401(k), and paid time off
How to Apply
If you're passionate about delivering exceptional customer service and joining a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply for this job
Equal Employment Opportunity
arenaflex is an EEO/AA Employer/Vet/Disabled. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! [email protected] Phone: 555-555-5555 Fax: 555-555-5556 Address: arenaflex, 12345 Main St, Milwaukee, WI 53202
Join the arenaflex Team
We're excited to welcome talented and dedicated individuals like you to our team. Apply now and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job