Experienced Customer Service Associate – Delivering Exceptional Experiences in Bala Cynwyd, PA at arenaflex

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Associate to join our team in Bala Cynwyd, PA. As a Customer Service Associate at arenaflex, you will be the face of our brand, providing top-notch service to our customers and helping to drive sales growth.

About arenaflex

arenaflex is a leading convenience store chain that has been serving the community for over 50 years. We pride ourselves on our commitment to customer satisfaction, quality products, and exceptional service. Our stores offer a wide range of products and services, including food, beverages, fuel, and more. We are a dynamic and growing company that values our employees and offers opportunities for career advancement.

Job Summary

As a Customer Service Associate at arenaflex, you will be responsible for providing exceptional customer service, operating the cash register, stocking shelves, and performing other tasks as needed. You will be the first point of contact for many of our customers, and your friendly and welcoming demeanor will set the tone for their shopping experience. You will also be responsible for maintaining a clean and organized store environment, including the food and beverage areas, and ensuring that all products are properly stocked and displayed.

Key Responsibilities

* Greet and provide an enjoyable shopping experience for all customers, responding to their requests and complaints in a timely and courteous manner.

• Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment.
• Maintain proper cash levels in the register drawer and change machines, and activate fuel and gift cards as needed.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles.
• Perform customer fuel transactions and monitor activities at the fuel court, stopping fuel pumps if necessary.
• Prepare all made-to-order food and/or beverages according to recipe or customer specifications.
• Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times, and ensure coffee thermals are filled and working properly.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
• Follow proper coding procedures, checking expiration codes, facing, and inspecting all items, pulling expired items, documenting, and discarding.
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications.
• Complete all store housekeeping functions, including cleaning, dusting, sweeping, mopping, emptying trash, etc.
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards.

Essential Functions

* Ability to work well individually as well as in a team environment.

• Good communication skills.
• Excellent customer service skills.
• Ability to learn FSRA process and procedures and demonstrate on a daily basis.
• Ability to work overtime as needed.
• Ability to multi-task in a fast-paced environment.
• Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures.
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly.
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.
• Must be able to lift and carry up to 35 lbs.
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
• Must be at least 16 years old.
• Must have reliable transportation.
• Must wear slip-resistant shoes at all times.
• Must be able to tolerate exposure to cleaning products.

Basic Qualifications

* Pursuit of or high school diploma or equivalent, preferred.

• Prior food service and/or customer service experience preferred.

What We Offer

* Competitive hourly rate.

• Opportunities for career advancement.
• Comprehensive training program.
• Flexible scheduling.
• Discounts on arenaflex products and services.
• A fun and dynamic work environment.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences! Apply for this job