Experienced Customer Service Supervisor – Retail and Food Service Operations in Ruther Glen, VA at arenaflex

Are you a customer-centric leader with a passion for delivering exceptional service and driving business results? Do you thrive in fast-paced retail and food service environments? If so, we invite you to join arenaflex, a dynamic and growing organization that values its Associates and strives to make a positive impact in the communities we serve. As an Experienced Customer Service Supervisor at arenaflex, you will play a critical role in ensuring that our customers receive the highest level of service and satisfaction. You will be responsible for leading a team of Associates, providing guidance and coaching, and implementing strategies to drive sales, improve customer satisfaction, and achieve business objectives.

About arenaflex

arenaflex is a leading retail and food service company that operates a chain of convenience stores, fueling stations, and other retail locations across the United States. We are committed to providing our customers with a unique and personalized shopping experience, and we strive to make a positive impact in the communities we serve. Our company culture is built on the principles of teamwork, respect, and customer satisfaction, and we are proud to be an equal opportunity employer.

Job Description

The Experienced Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Key Responsibilities:

* Ensure exceptional customer service is being delivered

• Respond to and resolve customer inquiries and solicit customer feedback and input
• Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention, and associate training
• Provide direction, motivation, and coaching for associates during the shift
• Ensure the 24/7 execution of all customer service programs and processes
• Ensure execution of established safety, security, quality, and store operations policies, procedures, and practices
• Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
• Complete cash and lottery processes
• Responsible for maintaining accurate article-level inventory to maximize sales; perform cycle counts and orders
• Check in vendors
• Recognize associates and celebrate accomplishments

Essential Functions:

* Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work with little or no supervision
• Excellent relationship building and leadership skills
• Detail-oriented and excellent organizational skills
• Ability to defuse issues using de-escalation and problem-solving techniques
• Proven self-starter with demonstrated ability to make decisions
• Ability to learn and utilize the store's technology
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
• Must be able to lift and carry up to 35 lbs
• Must have reliable transportation
• Must be at least 18 years old to be considered for this role
• Ability to direct others and prioritize tasks

Basic Qualifications:

* High School Diploma or GED equivalent

• Ability to work 35-40 hours per week
• Experience effectively implementing change and demonstrated results in execution
• Flexible availability, which may include all shifts, weekends, and holidays, based on business needs
• Leadership experience required; leadership experience in a fast-paced retail, food service environment preferred
• Experience training, sales building, management of expenses, and food service menu planning
• Experienced in all areas of store operations, including food service
• Experience leading, developing, and selecting teams preferred
• Proven and consistently demonstrated skills in the following:

+ Exceptional Customer Service + Relationship Building + Effective Communication

What We Offer:

* Competitive salary and benefits package

• Opportunities for career growth and advancement
• Comprehensive training and development programs
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible scheduling and work-life balance
• Opportunities to make a positive impact in the communities we serve

How to Apply:

If you are a motivated and customer-focused leader who is passionate about delivering exceptional service and driving business results, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job