Experienced Customer Service Scheduler – Delivering Exceptional Experiences at arenaflex

At arenaflex, we are committed to providing top-notch customer service that exceeds our clients' expectations. As a Customer Service Scheduler, you will play a vital role in ensuring that our customers receive the highest level of service and support. If you are a customer-focused individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. Our team of dedicated professionals is passionate about delivering exceptional experiences that make a lasting impact. We believe in fostering a culture of collaboration, innovation, and continuous learning, and we are committed to creating a work environment that is inclusive, supportive, and rewarding.

Key Responsibilities

As a Customer Service Scheduler at arenaflex, you will be responsible for providing exceptional customer service and support through phone calls, emails, and other communication channels. Your primary goal will be to resolve customer inquiries and issues in a timely and efficient manner, ensuring that our clients receive the highest level of satisfaction. Some of your key responsibilities will include: ### Client Care

• Professional Communication: Professionally answer telephone incoming calls with a welcoming greeting and listen attentively to caller’s needs
• Documentation: Accurately document client’s estimate/order number and the reason for calling in the CRM along with all relevant notes
• Timely Resolution: Ensure customer inquiries regarding product and logistics-related issues are handled in a timely and efficient manner
• Discrepancy Resolution: Review installer reports and reconcile discrepancies daily as needed
• Solution Analysis: Accurately analyze and coordinate product-related solutions to meet customer’s project needs by conferring with supervisor to ensure any associated costs are properly charged
• Troubleshooting: Troubleshoot issues and provide solutions related to product and/or processes
• Prioritization: Prioritize inquiries based on level of urgency, identifying matters that require an immediate response
• Complaint Resolution: Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution
• Collaboration: Proactively collaborate with other team members to identify and implement process improvement strategies and tactics
• Teamwork: Work well within a team, always seeking to find understanding and work through challenges
• Quality Assurance: Participate in quality assurance processes/programs/initiatives as requested
• Tough Calls: Demonstrate effective and very professional handling of tough calls/ upset or difficult customers
• Order Review: Review and troubleshoot sales orders
• Quote Analysis: Analyze quotes and measurements provided by Sales and Technicians for accuracy
• Estimate Delivery: Deliver complete, informative and accurate estimates as requested by the Commercial and Residential sales teams
• Project Communication: Communicate with internal departments to clarify project scope and job details to ensure proper delivery of quoted project
• Product Knowledge: Master product specifications and applications, quoting, order processing, installation process and related field issues

### Scheduling

• Appointment Scheduling: Contact clients to efficiently schedule installation appointments
• Route Optimization: Schedule appointments for field installers to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
• Follow-up: Follow up and interact with customers and installation teams
• System Navigation: Proficiently navigate a Windows-based & Web-based system to optimize current & future schedules

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Education: High school diploma
• Experience: 3-5 years of customer support experience or experience as Client Service Representative
• Communication Skills: Strong phone contact handling skills and active listening
• Customer Orientation: Customer Orientation and ability to adapt/respond to different types of characters
• Interpersonal Skills: Excellent written, verbal, interpersonal and communication skills
• Computer Skills: Strong computer skills including MS Office applications (Outlook, Word, Excel and PowerPoint)
• Time Management: Ability to multi-task, prioritize, and manage time effectively
• Work Ethic: Strong work ethic and capacity to handle high work volume in a teamwork environment

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that is committed to fostering growth and development. Some of the benefits of joining our team include:

• Competitive Compensation: Competitive salary and benefits package
• Opportunities for Growth: Opportunities for career advancement and professional growth
• Collaborative Culture: Collaborative and inclusive work environment
• Continuous Learning: Opportunities for training and development to enhance your skills and knowledge
• Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team

How to Apply

If you are a motivated and customer-focused individual with a passion for problem-solving and a desire to deliver exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience to [insert contact information]. We look forward to hearing from you! Apply for this job