Experienced Admin and Customer Service Support Specialist – Distribution Team

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a dedicated Admin and Customer Service Support Specialist, you'll play a vital role in supporting our General Manager, managing data, and communicating with customers to ensure smooth operations and outstanding service. This is a fantastic opportunity to join our team on a temp-to-hire basis, with the potential to become a Customer Service Manager and take your career to the next level.

About arenaflex

arenaflex is a leading organization in the distribution industry, committed to providing top-notch products and services to our customers. We're a dynamic team of professionals who share a passion for delivering exceptional results and making a positive impact. Our company culture is built on trust, respect, and open communication, and we're always looking for talented individuals who share our values.

Responsibilities

As an Admin and Customer Service Support Specialist, your key responsibilities will include:

• Creating and managing Excel spreadsheets with product data to ensure accurate and up-to-date information
• Updating and maintaining master product files to ensure seamless operations
• Sending invoices and shipment details promptly to keep our customers informed
• Managing product data in shipping portals to ensure efficient and accurate processing
• Editing and uploading images for web use to enhance our online presence
• Responding to customer and supplier inquiries in a timely and professional manner
• Answering customer emails and phone inquiries with a smile and a solution
• Processing returns, exchanges, and cancellations efficiently to minimize delays
• Handling out-of-stock notifications for orders to keep our customers informed
• Printing labels and reformatting addresses for shipping to ensure accurate and timely delivery
• Greeting visitors and ensuring NDA compliance to maintain confidentiality
• Performing general clerical and support tasks to keep our office running smoothly
• Supervising and training customer service team members to ensure they have the skills and knowledge needed to succeed
• Assigning tasks and balancing workloads daily to ensure efficient and effective operations
• Developing and optimizing customer service procedures to improve our processes and outcomes
• Resolving escalated issues beyond staff level to provide exceptional service and support
• Monitoring and improving departmental performance metrics to drive continuous improvement
• Tracking and entering data for accurate billing to ensure timely and accurate payments

Requirements

To succeed in this role, you'll need:

• Demonstrated experience working within the consumer goods field, with a passion for delivering exceptional customer experiences
• Expertise in Microsoft Excel, including the creation and use of complex formulas to analyze and interpret data
• Proven ability to communicate effectively, both verbally and in writing, to engage with customers and colleagues
• Exceptional attention to detail and organizational skills to manage multiple tasks and priorities
• Familiarity with the Shopify platform is highly desirable, but not required
• A dependable team member with strong analytical and problem-solving skills to drive results and resolve issues
• Minimum of a High School Diploma or equivalent; a College Degree is preferred

Benefits

As an Admin and Customer Service Support Specialist at arenaflex, you'll enjoy:

• Health, Dental, and Vision Benefits Eligible to ensure your well-being and peace of mind
• Competitive compensation package, with a pay rate of up to $24.00 per hour, depending on experience
• Opportunities for career growth and development, with a temp-to-hire basis and potential to become a Customer Service Manager
• Collaborative and dynamic work environment, with a team of professionals who share your passion for delivering exceptional results
• Recognition and rewards for outstanding performance and contributions to our team

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, and we offer a range of benefits and perks to support your well-being and happiness. Our company culture is built on trust, respect, and open communication, and we're always looking for talented individuals who share our values. If you're a motivated and dedicated professional with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as an Admin and Customer Service Support Specialist, and take the first step towards a rewarding and challenging career with arenaflex.

How to Apply

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you and learn more about your passion for delivering exceptional customer experiences. Apply Now! Apply for this job