Experienced Customer Service Representative/Warehouse Associate – Logistics and Supply Chain Operations
Are you a customer-centric individual with exceptional organizational skills, looking to shine in a dynamic and people-driven organization? Do you have a passion for logistics and supply chain operations? If so, we invite you to join arenaflex, a leading logistics and supply chain solutions provider, as an Experienced Customer Service Representative/Warehouse Associate.
About arenaflex
At arenaflex, we are a team of logisticians, strategic suppliers, supply chain engineers, and trusted friends, driven by a simple purpose: To Create Opportunities for Others to Shine and Grow. We are a people-centered organization that values our customers, teammates, and community. Our core values are Dedicate Your Service, Do Right, Challenge Yourself, and Continually Improve. We believe in empowering our team members to grow and develop their skills, and we offer a range of training and development opportunities to support their success.
Job Summary
As an Experienced Customer Service Representative/Warehouse Associate, you will play a critical role in providing exceptional customer service, processing inbound and outbound paperwork, and ensuring the smooth operation of our logistics and supply chain operations. You will work closely with our warehouse personnel and customers to resolve problems and ensure accurate and complete information is conveyed to all. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Responsibilities
* Accurately process inbound and outbound paperwork in a timely manner, including confirming the accuracy of data entry, reconciling the system, output to the customer's documents, and ensuring that all special requests are appropriately addressed and followed through.
- Timely and accurately invoice customers for receiving, outbound processing, month-end billing, and all special requests and services.
- Investigate and resolve customer queries in a professional and courteous manner, escalating queries to manager if necessary.
- Serve as liaison between warehouse personnel and customers, resolving problems as they occur and ensuring accurate and complete information is conveyed to all.
- Write and complete accurate business correspondence to customers and team.
- Apply professional, polite telephone communication skills to provide exceptional customer service.
- Assist in improving and monitoring procedures and processes to ensure cost-effectiveness in providing the most efficient service.
- Adhere to established guidelines and rules of the organization outlined in the employee manual.
- Assist in performing physical inventories and second counts.
Available Shifts
We offer a range of shifts to accommodate your lifestyle and preferences, including:
- Monday-Friday 7:00am-3:30pm
- Sunday-Wednesday 7:30am-7:30pm
- Wednesday-Saturday 7:30am-7:30pm
- Sunday-Wednesday 7:30pm-7:30am
- Wednesday-Saturday 7:30pm-7:30am
Who We Are Looking For
We are seeking a motivated and organized individual with excellent communication skills, who:
- Possesses a high school diploma or equivalent, with a preference for Associates or BA in Management.
- Has experience in an office or warehouse environment with experience in customer service and scheduling.
- Is proficient with computers and has a strong understanding of logistics and supply chain operations.
- Is able to work in a fast-paced environment and prioritize tasks effectively.
- Is a team player with excellent communication and interpersonal skills.
Work Environment
This job operates in an office and warehouse environment, with a focus on providing exceptional customer service and ensuring the smooth operation of our logistics and supply chain operations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.
Benefits
We offer a range of benefits to support your health, well-being, and career development, including:
- 401(k) plan with matching contributions
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule
We offer a range of shifts to accommodate your lifestyle and preferences, including:
- 12-hour shifts
- Day shifts
- Every weekend
- Monday to Friday
- Night shifts
- Rotating weekends
- Weekends as needed
Work Location
This job is based in-person at our arenaflex facility.
How to Apply
If you are a motivated and organized individual with excellent communication skills, and a passion for logistics and supply chain operations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job