Graduate Intern, Operations and Customer Center (Summer 2025) at arenaflex

Join arenaflex's Operations & Customer Center (OCC) as a Graduate Intern and be part of a dynamic team that keeps the world connected At arenaflex, we're passionate about delivering exceptional customer experiences and operating with precision. Our Operations & Customer Center (OCC) is the heartbeat and nerve center of our worldwide operations, responsible for making strategic and tactical decisions to ensure seamless travel experiences for our customers. As a Graduate Intern, you'll be part of a team that's dedicated to innovation, collaboration, and continuous improvement.

About arenaflex's Operations & Customer Center

arenaflex's OCC is a 24/7 operation that supports our global network of flights. Our team is responsible for safely planning and monitoring over one million Delta flights annually. As a Graduate Intern, you'll be assigned to our Flight Control team, where you'll have the opportunity to work on high-impact projects that drive business results.

Key Responsibilities

As a Graduate Intern, you'll have the chance to lead efforts in the following areas:

• Developing an Ethical Framework for Artificial Intelligence (AI) Policy and Guidelines: You'll work with our team to create a framework that supports the current and future workforce, ensuring that AI is used responsibly and ethically.
• Determining Opportunities for AI and Machine Learning: You'll assist in identifying opportunities to leverage AI and machine learning to enhance decision-making capabilities and drive business results.
• Determining Data Requirements for Next-Generation Decision Support Tools: You'll work with our team to identify the data requirements needed to support next-generation decision support tools, enabling us to make data-driven decisions.

Benefits and Perks to Help You Keep Climbing

As a Graduate Intern at arenaflex, you'll enjoy the following benefits and perks:

• Must be a graduate student with a focus in policy-making: We're looking for students with a passion for policy-making and experience in Artificial Intelligence or a similar background.
• Full-time availability for the Summer 2025 semester: You'll be expected to work full-time on a 8AM – 5PM schedule.
• Professional work experience: This internship is designed to provide you with educational and professional work experience to prepare you for the workforce.
• Relocation to Atlanta, GA: You'll have the opportunity to relocate to Atlanta, GA, and experience the city's vibrant culture and community.
• Team-oriented attitude: We're looking for candidates who are willing to brainstorm with and leverage the expertise of other team members, maintaining a team-first attitude with success of your team as top priority.
• Strong organizational, project management, and verbal/written communication skills: You'll need to possess strong organizational, project management, and verbal/written communication skills to succeed in this role.
• Proficiency in Microsoft Office Suite: You'll need to be proficient in Microsoft Office Suite, especially Excel & PowerPoint.
• Comfortable working in group and individual settings: You'll need to be comfortable working in group and individual settings, with a focus on collaboration and teamwork.
• Prioritizing safety and security: Consistently prioritizing safety and security of self, others, and personal data is essential in this role.
• Embracing diverse perspectives: You'll need to be open to diverse perspectives, thinking, and styles, and be willing to learn from others.
• Deltas values: You'll need to espouse arenaflex's values of honesty, integrity, and respect.

What You Need to Succeed

To succeed in this role, you'll need to possess the following minimum qualifications:

• Consistently prioritizing safety and security: You'll need to consistently prioritize safety and security of self, others, and personal data.
• Embracing diverse perspectives: You'll need to be open to diverse perspectives, thinking, and styles.
• High school diploma or equivalent: You'll need to possess a high school diploma, GED, or high school equivalency.
• Age and authorization to work in the United States: You'll need to be at least 18 years of age and have authorization to work in the United States.

What Will Give You a Competitive Edge

To stand out in this role, you'll need to possess the following preferred qualifications:

• Background and experience in AWS, data engineering, and building AI/ML solutions: Experience in AWS, data engineering, and building AI/ML solutions will give you a competitive edge.
• Leadership roles: A track record of seeking leadership roles, including student and community organizations, will demonstrate your ability to lead and inspire others.
• Passion for a future career in the aviation industry: A passion for a future career in the aviation industry and serving arenaflex's customers will show your commitment to the field.

Additional Best Practices

In this role, you'll need to:

• Listen and learn from diverse perspectives: You'll need to be able to listen and learn from people with many different perspectives.
• Handle shifting priorities: You'll need to be able to handle shifting priorities that come from business needs.
• Drive results: You'll need to be high-performing and interested in driving results.
• Mentor and learn: You'll need to be open to mentoring and learning as a method to grow and improve.

Join arenaflex's Operations & Customer Center Team

If you're passionate about innovation, collaboration, and continuous improvement, and you're looking for a challenging and rewarding internship experience, apply now to join arenaflex's Operations & Customer Center team. Apply for this job