Experienced Customer Service Representative – German and English Speaking
Join arenaflex, a leading travel technology company, where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Customer Service Representative, you'll be part of our highly skilled team, providing outstanding service to our corporate business clients in German and English. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at arenaflex.
What You'll Do
* Advise and arrange travel for corporate business customers (both individuals and groups)
* Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
* Use various Global Distribution Systems (GDSs), including Amadeus (we will provide training)
* Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
* Use positive telephone service techniques and act on special customer requests
* Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
This is a 100% remote role (based in Poland). We provide a 2-month training after you join us. The first and the last week of the training takes place in our office in Warsaw (accommodation and transport covered by the company). Work hours are Monday to Friday, following the German holiday calendar.
What We're Looking For
* Professional communication in both German (C1) and English (B2) required
* Min. 6 months of experience in customer service preferred
* Skilled communicator across multiple channels (Email/Chat/Phone)
* Passion for excellence in client service, including proactive anticipation of needs
* Act with integrity, and look after personal traveler information
* Teamwork and openness to feedback
* Open to learning and using new technology
The #TeamGBT Experience
Work and life: Find your happy medium at arenaflex.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at arenaflex. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
Equal Employment Opportunity
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Reasonable Accommodation
We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
Data Protection
For details regarding how we protect your data, please consult the arenaflex Recruitment Privacy Statement.
Don't Worry About "Checking Every Box"
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
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Join Our Team Today!
Ready to take the next step in your career and join a dynamic team of professionals who share your passion for travel and customer service? Apply now to become a Customer Service Representative at arenaflex!
- Professional communication in both German (C1) and English (B2) required
- Min. 6 months of experience in customer service preferred
- Skilled communicator across multiple channels (Email/Chat/Phone)
- Passion for excellence in client service, including proactive anticipation of needs
- Act with integrity, and look after personal traveler information
- Teamwork and openness to feedback
- Open to learning and using new technology
What We Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that allows you to grow and develop your skills. Here are just a few of the benefits you can expect:
- Flexible benefits tailored to each country and starting the day you do
- Health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family
- Travel perks, including a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
- Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
- Global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action
Equal Employment Opportunity
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Reasonable Accommodation
We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
Data Protection
For details regarding how we protect your data, please consult the arenaflex Recruitment Privacy Statement.
Don't Worry About "Checking Every Box"
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Ready to take the next step in your career and join a dynamic team of professionals who share your passion for travel and customer service? Apply now to become a Customer Service Representative at arenaflex!
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