Experienced Customer Service Associate – Amazon Locker+ Returns and Pickup Specialist

Join arenaflex's dedicated team at Amazon Locker+ retail locations and be part of making the return and pickup of packages convenient for our customers.

About arenaflex

arenaflex is a leading e-commerce company that is revolutionizing the way people shop and interact with their packages. Our Amazon Locker+ retail locations are designed to provide customers with a convenient and hassle-free experience when it comes to returning and picking up their packages. We are looking for experienced customer service associates who are passionate about delivering exceptional customer service and are up for the challenge of working in a fast-paced and dynamic environment.

Job Overview

As an Amazon Locker+ Customer Service Associate, you will be the face of arenaflex at our retail locations, providing top-notch customer service and ensuring that our customers have a seamless experience when it comes to returning and picking up their packages. You will be responsible for receiving, picking, and stowing customer orders, processing returns, and preparing packages for delivery. You will also be the go-to person for customers with questions and concerns, and will work to resolve any issues that may arise.

Key Responsibilities

* Receive, pick, and stow customer orders, process returns, and prepare packages for delivery

• Assist customers with questions and concerns, and work to resolve any issues that may arise
• Maintain a clean, safe, and organized workspace, and ensure that all equipment and tools are in good working order
• Manage responsibilities for a Locker+ location, including opening and closing the site
• Use technology such as smartphones and handheld devices to sort, scan, and prepare orders
• Receive truck deliveries and ensure that all packages are properly stored and secured

Physical Demands

* Perform physical labor, including lifting up to 49 pounds, with or without reasonable accommodation

• Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation
• Use carts, dollies, hand trucks, and other gear to move items around
• Go up and down stairs (where applicable)
• Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m., with schedules varying week to week

What it's like at Amazon Locker+ locations

* Safety: Your safety is important to us, so we provide safe working conditions and protective gear.

• Surroundings: You'll be behind a counter, working with customers. Depending on the Locker+ site, you may be working in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse.
• Activity: You'll be on your feet for the majority of your shift, helping customers and sorting packages.
• Temperature: Our Locker+ locations are in comfortable, climate-controlled environments.
• Noise level: Sound levels are minimal, what one would expect in a grocery store.
• Dress code: Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required and protective safety footwear are required in select business units. Depending on the role or location, arenaflex provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job.

Why You'll Love arenaflex

* We have jobs that fit any lifestyle, state-of-the-art workplaces, teams that support and listen to our associates, and company-driven initiatives and benefits to help support your goals.

• Our jobs are nearby, with great pay, and offer work-life balance.
• Schedule flexibility: Ideal for someone looking for a part-time role. Work at least 4 hours and up to 20 hours per week with flexible schedules: Tuesday and Thursday one week, Wednesday and Saturday another, for example.
• Shift options: Shifts follow various operating business hours (example: 8:30 a.m. – 9:30 p.m.). Shift times average 3-4 hours and can include weekends, weekdays, daytime, and evenings all based on availability and business needs.
• Anytime Pay: You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups).

Our Workplace

* State-of-the-art facilities: We have modern warehouses that are clean and well-organized.

• Safety: Your safety is important to us, so we provide protective gear. All teams share safety tips daily.

Our Team

* Culture: Be part of an inclusive workplace that offers a variety of employee support programs and resource groups. Join us in making a positive impact through local community engagement initiatives and outreach activities that help strengthen the areas where we live and work.

• Team environment: Work on small or large teams that support each other in a workplace that’s been ranked among the best workplaces in the world.
• New skills: Depending on the role and location, you’ll learn how to use the latest arenaflex technology – including handheld devices and robotics.

Our Company

* Benefits: Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more.

• Career advancement: We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups. See where your arenaflex journey can take you.

Requirements

* Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines in English.

How to Get Started

* You can begin by applying above. If you need help with your application, you can start with our step-by-step guide.

• If you have questions regarding the hiring process, please visit our support landing page.
• If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit our People with Disabilities landing page or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us by phone at 888-435-9287, Monday through Friday, between 6 a.m. and 4 p.m. PT.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Apply Now

If you are passionate about delivering exceptional customer service and are up for the challenge of working in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job