Experienced Customer Advisor with Norwegian Language Skills for arenaflex's TV Streaming Provider
At arenaflex, we're revolutionizing the way people consume entertainment content, and we're looking for a talented Customer Advisor to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences, resolving technical issues, and providing top-notch support to our B2B and B2C clients. If you're passionate about customer service, have a flair for communication, and are fluent in Norwegian, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative TV streaming services, dedicated to delivering high-quality entertainment content to our customers. Our mission is to make entertainment more accessible, convenient, and enjoyable for everyone. We're a dynamic and fast-paced company that values innovation, teamwork, and customer satisfaction. Our team is passionate about what we do, and we're committed to making a positive impact on our customers' lives.
Job Description
As a Customer Advisor with Norwegian language skills, you'll be the first point of contact for our customers, providing assistance via phone, email, or chat. Your primary responsibilities will include:
- Providing technical support for our streaming services, addressing contract and billing inquiries, and resolving customer complaints in a professional and empathetic manner.
- Serving B2B and B2C clients on inbound calls as first and second-line support, handling administrative tasks such as gathering feedback or making late payment calls.
- Collaborating with our team to resolve complex customer issues, escalating concerns when necessary, and ensuring that our customers receive the best possible experience.
- Maintaining accurate records of customer interactions, using our CRM system to track and resolve issues efficiently.
- Participating in team-building events and contributing to a positive, collaborative work environment.
Requirements
To succeed in this role, you'll need:
- Service-oriented thinking with a focus on customer experience, ensuring that every interaction is positive and memorable.
- Fluency in Norwegian (C1 level) and English written and verbal (B2), with excellent communication and listening skills.
- Administrative and technical knowledge, with a willingness to learn and adapt to new systems and processes.
- Minimum 6 months of experience in customer service, with a proven track record of delivering exceptional customer experiences.
- Availability to work 5 days out of 7, with 8.5 hours long shifts per day (including breaks), between Monday to Friday (8:00-20:00) and weekends (10:00-18:00).
Nice to Have
* Experience with CRM systems, with a proven ability to track and resolve customer issues efficiently.
What We Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Advisor with Norwegian language skills, you'll enjoy:
- A competitive salary of 10,000.00 PLN gross monthly.
- Equal opportunities for all, regardless of age, gender, or other factors, with a focus on promoting diversity and inclusion.
- An international and diverse work environment that broadens your horizons and exposes you to new cultures and perspectives.
- Investment in your growth through coaching and mentoring, enhancing your skills and potential.
- Team-building events to foster a collaborative work environment and promote teamwork and camaraderie.
- Team leader support at every stage of cooperation, ensuring that you have the resources and guidance you need to succeed.
Location
Our office is located in Warsaw, Poland, at Al. Solidarności 171, Building B-3rd Floor.
Language Requirements
English and Norwegian are the primary languages required for this role.
Time Type
This is a full-time position, with a flexible schedule that includes evenings and weekends.
How to Apply
If you're passionate about customer service, have a flair for communication, and are fluent in Norwegian, we want to hear from you! Apply now to join our team and be a part of arenaflex's mission to revolutionize the way people consume entertainment content. Apply Job! Apply for this job