Experienced Customer Success Manager – Creator Partnerships & Influencer Marketing
At arenaflex, we're revolutionizing the way brands connect with creators and run high-impact influencer campaigns. As a Customer Success Manager, you'll play a vital role in helping our customers achieve their goals and succeed in the creator economy. If you're passionate about e-commerce, influencer marketing, and making customers happy, we'd love to meet you!
Life of a Customer Success Manager at arenaflex
As a Customer Success Manager at arenaflex, you'll be responsible for building strong relationships with our customers, setting them up for success, collaborating with our teams, learning and educating, and becoming a Modash expert and industry expert. Here are some key focus areas:
- Building relationships: Get to know our customers inside and out. From onboarding onward, you'll be their go-to person and in charge of their journey with us. Build and nurture strong, lasting connections, planting seeds for future growth.
- Set our customers up for success: Get to know their business and goals and use that knowledge to help them succeed. Create small and big wins, make the customer's life easier, and do whatever else it takes for them to be successful.
- Collaborating: Partner up with our Sales and Support teams to make sure the customer experience is smooth from start to finish. Work with our Product team to provide feedback and deliver solutions that meet customer needs and help them achieve their goals.
- Learning and Educating: Become a Modash expert and an industry expert. Use that knowledge to help our customers succeed. Embrace opportunities for continuous learning and never stop growing.
And a little more about us...
arenaflex is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We're on a mission to help every creator earn a living. Our platform is used by 1,000+ companies, including Google, Wolt (Doordash), Bolt, and Nord VPN. We're a profitable company, backed by top investors in Europe, including Icebreaker.vc, Change Ventures, and a group of Europe's top founders.
Requirements
We're looking for someone who has:
- Managed and built customer relationships in the B2B SaaS industry before.
- Enjoyed the startupish/scaleupish company vibes.
- Excellent communication skills, both written and spoken.
- Top-notch English skills.
- Experience with CRM and Vitally.
- Being organized is your natural strength, and being organized helps you stay focused.
- A get-it-done attitude, and aspire to be great.
- Interest in the creator economy.
Benefits
We don't expect you to:
- Build everything from scratch - we have automated expansion triggers inside our platform that help you be more efficient in your everyday work.
- Figure it out all on your own - you will have a supportive, accessible team of people around you and an onboarding buddy to support your smooth entry ride.
What we're offering
* Flexible working hours: We trust you to do your job, without anyone looking over your shoulder. Do your best work whenever it suits you.
- Unlimited paid vacation time: If you're happy & well-rested, you'll do better work. Take the time you need to enjoy a balanced life.
- Fully remote working: As long as you have a reliable internet connection, we want you to work wherever is best for you. At home, in a café, on a beach. Whatever works.
- Personal development: When you grow, we benefit. If there's a course, book, or conference that will help you upskill – we'll cover it.
- Ownership: You're the expert at what you do, and so you should have the flexibility to make decisions and take action quickly. No unnecessary red tape. Got an out-of-the-box idea? You'll have the autonomy to go ahead and try things that you might not be able to at other companies.
Join our team at arenaflex
If you're passionate about the creator economy, influencer marketing, and making customers happy, we'd love to meet you! Apply now to become a part of our team at arenaflex and help us revolutionize the way brands connect with creators and run high-impact influencer campaigns. Apply for this job