Experienced Customer Success Manager – Drive Growth and Retention for arenaflex's Next-Gen Marketing Analytics Platform
At arenaflex, we're revolutionizing the marketing analytics landscape with our cutting-edge attribution and marketing analytics platform. Our innovative solution empowers marketers to unlock actionable insights from siloed data, measure ROI from every touchpoint, and optimize their campaigns to the most granular level. As a Customer Success Manager, you'll play a pivotal role in ensuring our customers achieve maximum value from our platform, driving growth, and retention in a fast-paced, growth environment.
About arenaflex
arenaflex is a global leader in marketing analytics, with offices in San Francisco, Tel Aviv, Seoul, London, Berlin, Beijing, and Bangalore. We've raised $50M from top-tier investors, including Norwest Venture Partners, General Catalyst, Thomvest Ventures, Method Capital, Translink Capital, DCM, and Telstra Ventures. Our business and team are scaling rapidly, and we're seeking ambitious, creative, and innovative individuals to join our journey.
Our EVP
arenaflex is proud to offer an exceptional employee value proposition (EVP) that sets us apart from the competition:
* 30% of our employees are promoted to growth roles YoY, demonstrating our commitment to career growth and development.
* We operate in 65 cities across 4 continents, providing opportunities for global collaboration and growth.
* Our team boasts the highest IQ, EQ, and AQ in the market, ensuring a dynamic and supportive work environment.
About the Team & Role
The Customer Success team at arenaflex is dedicated to empowering our customers to achieve their unique business goals through our marketing analytics platform. We provide subject matter expertise, technical support, and product guidance to top-tier clients across various verticals. Our team values strong communication skills, technical knowledge, and a passion for complex technology.
What you'll do
As a Customer Success Manager at arenaflex, you'll:
* Serve as a client advocate, project managing all customer onboarding and overseeing technical solution deliveries to ensure seamless implementation.
* Become a trusted advisor to customers, understanding their needs and finding ways to solve or simplify pain points through our product.
* Build strong relationships with non-technical and highly technical customers, leading technical conversations and problem-solving around technical, product, and business questions.
* Drive performance to consistently meet or exceed customer retention goals and applicable success metrics.
* Collaborate with internal resources on escalation and resolution processes for critical customer issues.
* Provide regular updates to the Customer Success Director, product team, and management on customer satisfaction and drive incremental revenue opportunities with customers.
What you'll need
To succeed in this role, you'll require:
* 3-5 years of professional experience supporting a SaaS-based business model in client services, customer success, or account management.
* Prior experience leading technical implementations and supporting technical relationships with large companies, preferably in mobile user acquisition or product-related roles in the mobile marketing industry.
* A strong understanding of the mobile marketing ecosystem, including MMPs, ad networks, ad trackers, exchanges, PMDs, and BI/analytics companies.
* A consistent record as a top performer in a customer success role or project management, with a focus on client needs and satisfaction.
* Excellent communication and presentation skills, with highly refined interpersonal skills.
* English language proficiency (written and spoken) is a must, with additional languages a plus.
* A passion for working in a high-touch customer-facing role and interest in complex technology.
* A positive, "can-do" attitude and willingness to travel to meet customers.
What we offer
As a Customer Success Manager at arenaflex, you'll enjoy:
* A competitive salary and benefits package.
* Opportunities for career growth and development in a fast-paced, growth environment.
* A dynamic and supportive work environment with a team of high-IQ, EQ, and AQ individuals.
* A chance to work with a cutting-edge marketing analytics platform and make a meaningful impact on our customers' success.
* A flexible and remote-friendly work environment, with opportunities for global collaboration and growth.
Join the arenaflex team
If you're a motivated and energetic self-starter with a passion for customer success and complex technology, we encourage you to apply for this exciting opportunity. As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Apply now to join the arenaflex team and drive growth and retention for our next-gen marketing analytics platform.
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