Experienced CXO Site Lead, Customer Experience Operations – Retail Location Management and Customer Service

At arenaflex, we're revolutionizing the way our customers interact with our brand, and we're looking for a talented and dedicated individual to join our Customer Experience Operations (CXO) team as a CXO Site Lead. As a CXO Site Lead, you will be the face of arenaflex and play a vital role in shaping the customer experience at our retail locations. If you're passionate about delivering exceptional customer service, have a knack for leadership, and are eager to be part of a dynamic team, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading innovator in the retail industry, committed to making the return of pickup and packages convenient for our customers at our Locker+ retail locations. Our mission is to connect personally with our customers and uplift their lives, even if for just a few moments. We operate in a fast-paced and ever-changing environment, where innovation meets customer obsession. Our goal is to go beyond assisting with customer orders and create a memorable experience for our customers.

Key Responsibilities

As a CXO Site Lead, you will be responsible for:

• Interacting with customers by effectively using customer engagement strategies and modeling desired behavior for the rest of the team.
• Providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contributing to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Helping identify and communicate barriers and trends that contribute to the customer and associate experience and supporting the manager in building a strong site culture.
• Working with a manager to maintain the physical safety and quality standards of the site.
• Working in a fast-changing and ambiguous environment.
• Performing additional duties, as assigned.
• Working flexible hours, including nights, weekends, and holidays.
• Working 30-39 hours/week, Sunday to Thursday, 8:45am to 3:15pm.
• Lifting up to 49 pounds, standing and walking during shifts lasting up to 12 hours, and frequently pushing, pulling, squatting, bending, and reaching, as well as continuously climbing and descending stairs.

Essential Qualifications

* Be 18 years of age or older.

• Have a high school or equivalent diploma.
• Have experience in training others.

Preferred Qualifications

* Have 1+ years of floor leader or other leadership experience, or 1+ years of arenaflex experience.

• Have 1+ years of retail or customer-facing experience, or 1+ years of arenaflex experience.

Skills and Competencies

To succeed in this role, you will need:

• Strong attention to detail and ability to quickly prioritize tasks.
• Willingness to learn new things and adapt to changing situations.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong leadership and problem-solving skills.
• Ability to maintain a high level of energy and enthusiasm, even in challenging situations.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a CXO Site Lead, you will have opportunities to:

• Develop your leadership skills and take on new challenges.
• Learn from experienced colleagues and industry experts.
• Participate in training programs and workshops to enhance your skills and knowledge.
• Contribute to the development of best practices and processes.
• Collaborate with cross-functional teams to drive business results.

Work Environment and Company Culture

arenaflex is committed to creating a diverse and inclusive workplace culture that values:

• Customer obsession: We put our customers at the heart of everything we do.
• Trust: We trust each other to make decisions and take ownership of our work.
• Respect: We treat each other with respect and dignity.
• Integrity: We operate with integrity and transparency.
• Continuous learning: We encourage a culture of continuous learning and improvement.
• Fun: We believe that work should be enjoyable and rewarding.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Base pay: The base pay for this position ranges from $31,200/year in our lowest geographic market up to $56,800/year in our highest geographic market.
• Equity: Dependent on the position offered, equity may be provided as part of a total compensation package.
• Sign-on payments: Dependent on the position offered, sign-on payments may be provided as part of a total compensation package.
• Medical, financial, and other benefits: arenaflex offers a full range of medical, financial, and other benefits to support your well-being and success.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for leadership, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application. We look forward to hearing from you! Apply Now! Apply for this job