Experienced Part-time Evening Customer Service Representative – Remote Opportunity

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a part-time evening Customer Service Representative, you'll play a vital role in helping us achieve this goal. We're seeking a highly motivated and customer-focused individual to join our team on a part-time basis, working evenings and Saturdays.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in a rapidly changing world. With a team of over 80,000 professionals, we work with over 6,000 clients across North America, Europe, and Asia, including 80% of the Fortune 500. Our expertise spans Full-Stack Technology Services, Talent Services, and real-world application, making us a trusted partner for progressive leaders driving change.

Job Summary

As a part-time evening Customer Service Representative, you'll be responsible for handling outbound calls, responding to inbound calls, and resolving customer concerns in a courteous and professional manner. You'll work closely with our management team to ensure that customer feedback is captured and acted upon, and that our clients' needs are met. This is an eight-week contract position, with the possibility of extension or conversion to a full-time role.

Key Responsibilities

* Handle outbound calls within an acceptable time period in a courteous and professional manner

• Respond to inbound calls within an acceptable time period in a courteous and professional manner
• Effectively and professionally resolve shareholder concerns
• Update database in an accurate and timely manner after each call
• Keep up to date on Campaign specifics
• Meet all targets for Productivity, Quality, Attendance, and Code of Conduct
• May be assigned to handle 'Toplist' inbound & outbound calling (contacting shareholders with large investments)
• Escalate complaints and issues to Supervisor when necessary
• Keep the management team informed of customer feedback
• May be assigned to assist with quality (monitor and pull calls, etc.) as a 'peer monitor'
• May be assigned to handle routine administrative tasks for operations, training or quality
• May be assigned to respond via email or telephone, to inquiries received via email or internet
• May be assigned to handle "compliance' or 'escalated' inquiries

Essential Qualifications

* 6 months+ experience in Customer Service, Data Entry, or a related field

• Ability to read, write, and speak English
• Ability to follow a script word for word for 6-8 hours/day
• Internet speed requirements include 50 download and 10 upload
• Ability to take or place a high volume of calls per day (goal is to handle 30 calls/hour using an auto dialer or call flow)
• Ability to leave voicemails as part of the calling process (on average, the team leaves 11,000 voicemails per day)

Preferred Qualifications

* Previous experience in a call center or customer-facing role

• Familiarity with auto dialers or call flow systems
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and meet productivity targets
• Basic computer skills and familiarity with database software

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and meet productivity targets
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with database software
• Ability to learn and adapt to new systems and processes quickly

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a part-time evening Customer Service Representative, you'll have access to a range of training and development opportunities, including:

• On-the-job training and coaching
• Ongoing feedback and performance evaluations
• Opportunities for career advancement and professional growth
• Access to arenaflex's extensive library of online training resources and courses

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of collaboration, innovation, and customer focus. We're a team of passionate and dedicated professionals who are committed to delivering exceptional results and making a positive impact on our clients' businesses.

Compensation, Perks, and Benefits

The pay range for this position is $20.00 - $20.00/hour. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, by [Application Deadline]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job