Experienced eCommerce Specialist - Video Chat for Disability Access Service

Are you passionate about delivering exceptional guest service and making a meaningful impact on the lives of individuals with disabilities? Do you have a knack for problem-solving, strong communication skills, and a passion for working in a fast-paced, dynamic environment? If so, we invite you to join the arenaflex team as an eCommerce Specialist - Video Chat, where you'll play a vital role in assisting guests with registering for Disability Access Service and providing support for their accessibility needs.

About arenaflex

arenaflex is a world-renowned entertainment and media conglomerate that has been a leader in innovation and customer experience for over nine decades. Our commitment to excellence, creativity, and inclusivity has earned us a reputation as a trusted and beloved brand. As a member of our team, you'll be part of a diverse and dynamic community that values collaboration, growth, and mutual respect.

Job Summary

As an eCommerce Specialist - Video Chat, you'll be responsible for providing exceptional guest service, primarily assisting guests with registering for Disability Access Service. This includes addressing accessibility needs, supporting guests' digital experience (website and My arenaflex Experience app), and managing bookings. You'll work closely with guests to understand their needs, provide personalized support, and ensure a seamless experience. Your strong communication skills, problem-solving abilities, and capacity to handle sensitive situations with integrity will be essential in this role.

Responsibilities

* Proactively answer guest accessibility-related questions and make recommendations for guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services

• Communicate efficiently through video/phone calls and balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
• Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
• Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
• Meet required departmental metric expectations and efficiency goals when handling guest accounts
• Complete all required arenaflex training and compliance courses
• Flexible with work schedule, including overtime, weekends, and holidays

Must-Have Qualifications

* Exceptional guest service skills

• Strong communication (video/phone, chat)
• Proficiency in various software applications
• Problem-solving and decision-making skills
• Sales and service experience in a customer service or contact center environment

Good-to-Have Qualifications

* Experience working with individuals with disabilities

• Bilingualism
• Knowledge of arenaflex Parks and tools (e.g., Disneyland App, My arenaflex Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya)

Why Join arenaflex?

* Competitive hourly rate of $18.90/hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive training and support
• Flexible scheduling, including overtime, weekends, and holidays
• A chance to make a meaningful impact on the lives of individuals with disabilities

What We Offer

* A comprehensive benefits package, including medical, dental, and vision insurance

• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional development and career growth
• A dynamic and inclusive work environment

How to Apply

If you're passionate about delivering exceptional guest service and making a difference in the lives of individuals with disabilities, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence.

About arenaflex's Commitment to Diversity and Inclusion

arenaflex is committed to fostering a diverse and inclusive work environment that values collaboration, growth, and mutual respect. We believe that a diverse workforce is essential to our success and are dedicated to creating a workplace that is inclusive and welcoming to all employees.

Join the arenaflex Team

If you're passionate about delivering exceptional guest service, making a meaningful impact on the lives of individuals with disabilities, and working in a dynamic and inclusive environment, we invite you to join the arenaflex team as an eCommerce Specialist - Video Chat. Apply today and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job