Experienced Customer Success Engineer – Telehealth Platform Development and Support

At arenaflex, we're revolutionizing the telehealth industry with our cutting-edge platform, empowering entrepreneurs and businesses to launch DTC telemedicine companies quickly and easily. As a rapidly growing startup, we're seeking an exceptional Customer Success Engineer to join our team. This role is perfect for a talented individual who is passionate about delivering exceptional customer experiences, has a strong background in web development, and is eager to take on new challenges.

About arenaflex

arenaflex is a rapidly growing startup that's changing the face of telehealth. Our mission is to empower entrepreneurs and businesses to launch DTC telemedicine companies quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers' hands for success. Our values are built around speed, intuition, miles, customer-obsession, ownership, and accountability. Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve. Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes. Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better. Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success.

About the Role

As a Customer Success Engineer at arenaflex, you will be responsible for resolving customer concerns, creating and improving internal tooling, and engineering solutions to help our customers get the most out of our platform. You will be an excellent communicator who's able to earn our customers' trust and understand technical problems quickly. You will also have a background in web development and a passion for digging deep to find and resolve root causes.

Key Responsibilities

* Solving interesting cases for arenaflex customers

• Troubleshooting customer issues alongside our engineering team
• Working with other arenaflex teams to provide advice and assistance, both internally and externally
• Developing and improving internal tools alongside engineering
• Specializing in a few product areas and owning that within the team
• Improving existing, and identifying new, internal documentation, processes and policies
• Assisting Customer Success Managers with Enterprise requests

Requirements

* You understand modern web architecture, frontend frameworks like Next.js and React, cloud technologies, serverless computing and DNS

• You comprehend how metered usage and subscriptions work in a complex SaaS product
• You enjoy engineering solutions to resolve root causes of recurring problems
• You are experienced with incident management and procedural communication
• You possess exceptional communication skills
• You have an inquisitive mind and lead by example
• You are comfortable working with a fully remote, globally distributed team
• You have a passion to deliver a customer experience second to none
• Availability to work within a weekend on-call rota

Bonus If You:

* Prefer to work a Saturday to Wednesday or Wednesday to Sunday schedule

• Have experience with SAAS and a good understanding of telehealth and e-commerce
• Work with monorepos and/or custom, complex CI/CD pipelines

Benefits

* Great compensation package and stock options

• Culture Focused. We prioritize building a high-performance culture of top talent. At arenaflex, you'll work with a team of smart, motivated and happy people who like to have fun.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it.
• Remote Friendly - Work with teammates from different time zones across the globe.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

About the company

arenaflex provides a full service software that allows you to build any digital health experience. Built for doctors, physicians, entrepreneurs, and developers, the arenaflex system was built at enterprise scale for the everyday user. If you're passionate about delivering exceptional customer experiences and have a strong background in web development, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job