Experienced Customer Success and Service Agent – Impact Investing and Sustainable Finance

At arenaflex, we're revolutionizing the way people invest in a sustainable future. Our digital platform empowers individuals to make a positive impact on the world while achieving their financial goals. As a Customer Success and Service Agent, you'll play a vital role in helping our customers achieve their mission to mainstream impact investing. If you're passionate about sustainability, customer success, and technology, we want to hear from you!

About arenaflex

arenaflex is a pioneering fintech company dedicated to making impact investing accessible to everyone. Our platform allows users to invest in companies that align with their values, promoting a more sustainable and equitable world. With a strong focus on customer success, we're committed to providing exceptional support and guidance to our users, empowering them to make informed investment decisions.

Your Role

As a Customer Success and Service Agent at arenaflex, you'll be part of a dynamic team that's passionate about making a difference. Your primary responsibilities will include:

• Customer Hero: You'll be the go-to expert for our customers, understanding their needs, desires, and pain points. By doing so, you'll help us create a customer-centric experience that sets us apart from the competition.
• Expert Support: You'll provide top-notch support to our customers through various channels, including phone, chat, and email. Your expertise will help resolve issues efficiently, ensuring our customers receive the best possible experience.
• Conceptional Shaping of arenaflex Product: You'll play a crucial role in shaping the arenaflex product by gathering valuable customer feedback. This input will help us conceptualize new features and solutions that meet our customers' evolving needs.
• Onboarding Support: You'll facilitate the onboarding process for new customers, providing them with valuable advice on registering, identifying, and getting ready to use the investment platform.
• Process Improvement: You'll contribute to improving the customer touchpoint process and take ownership of small projects, such as updating the FAQ section of our website to ensure our customers have access to the latest information.

Your Tasks

To excel in this role, you should possess the following skills and qualities:

• Language Proficiency: You should be fully proficient in German and English (C1 level in both). Swiss German and/or French would be a strong plus.
• Passion for arenaflex's Mission: You should be excited to spread the word about arenaflex's mission to mainstream impact investing.
• Problem-Solving Skills: You should be a great problem solver with a lot of empathy for people and their situations.
• Open and Communicative Personality: You should be an open, communicative personality with experiences in phone duty or email support.
• Affinity for Technology: You should be a person who likes to use tools to track customer feedback and has an affinity for technology.
• Team Player: You should be lots of fun to work with and a team player.
• Technical Skills: You should be proficient in standard office IT tools and CRM systems (e.g., MS Office, preferably G-Suite, Jira or Zendesk).
• Financial Knowledge: Financial knowledge is not a must, but it's a plus if you're interested in how to change the world with proper financial allocation.

Your Profile

As a Customer Success Agent at arenaflex, you should be:

• Fully proficient in German and English. Swiss German or French would be a strong plus.
• Excited to spread the word about arenaflex's mission to mainstream impact investing.
• A great problem solver with a lot of empathy for people and their situations.
• An open, communicative personality with experiences in phone duty or email support.
• A person who likes to use tools to track customer feedback and has an affinity for technology.
• Lots of fun to work with.
• Proficient in standard office IT tools and CRM systems (e.g., MS Office, preferably G-Suite, Jira or Zendesk).
• Financial knowledge is not a must, but it's a plus if you're interested in how to change the world with proper financial allocation.

Benefits

We offer a first-hand start-up experience with the opportunity to disrupt the financial world and make impact investing mainstream! You'll be exposed to a wide range of challenging topics with high-intensity coaching from our founders and leadership team. Specifically:

• High-Performing Team: You'll join a high-performing team in a fast-growing start-up.
• Fun and Flexible Environment: You'll work in a fun and flexible environment with great and inspiring colleagues. Our team is truly unique.
• Ambitious Impact Mission: You'll be part of an ambitious impact mission.
• Independence and Autonomy: You'll work very independently and take responsibility from day one, contributing your own ideas and opinions.
• Fast-Paced Learning Path: You'll be on a fast-paced learning path, where you'll be learning, growing, and developing professionally on a daily basis.
• Attractive Compensation Package: You'll receive an attractive compensation package and fringe benefits, such as 30 days paid vacation, flexible work hours, company stock options, financial commuting support, training and professional development budget, access to nilo.health, and many more.

Note

Women and people from minority backgrounds tend to only apply to positions where they meet 100% of the criteria. If you think you have what it takes to be a good candidate for this position, we encourage you to apply even if you don't meet all formal criteria.

Formalities

* Workload: 80 - 100%

• Start date: 1 February
• Location: Zurich, Munich, Frankfurt, Berlin, Remote

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