Experienced Full Stack Customer Success Engineer – Cloud Security Solutions
At arenaflex, we're revolutionizing the way organizations approach cloud security. As a leader in the emerging cloud security industry, we're committed to providing cutting-edge solutions that empower our customers to thrive in an ever-evolving digital landscape. Our patent-pending technology is deployed at several large and Fortune 500 customers, and we've repeatedly ranked among the hottest Cloud Security startups. arenaflex is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs.
About You
We're seeking an experienced Full Stack Customer Success Engineer to join our team. As a cloud security product expert, you'll be responsible for identifying customer requirements, matching them with specific product features, and helping customers implement key features and document/report configuration as well as product defects. You'll thrive in a fast-paced startup culture, delivering great customer experiences and showcasing your skills in a dynamic environment.
Your Impact
As a Customer Success Engineer at arenaflex, you'll partner with our customers on technical implementations and ongoing assistance with reported issues and requested feature enhancements. Your timely resolution of customer queries, advice, and guidance on product features and functionalities will be crucial in building trust relationships and educating customers on our solutions.
Key Responsibilities:
* Advise customers with prescribed best practices and guide them on successful and timely deployments.
- On Call Support for arenaflex customers, including answering technical questions, triaging, and troubleshooting reported issues within defined contractual SLAs.
- Ability to replicate reported issues and identify corrective action, a configuration fix, a product fix, or a feature enhancement.
- An active contributor to arenaflex's internal and customer-facing knowledge base, How to Videos, and Product best practices guides.
- Monitor and address customer feedback and queries in social platforms.
- Generate awareness about new product features with customer communities.
- Gather customer feedback and act as a link between Customer Success, Sales, Engineering, and Marketing teams.
- Help enable new team members with proprietary product and complimentary technologies.
What will you need?
* Experience in Technical Support Specialist and/or Services Engineering role.
- Experience with Cybersecurity industry, IAM/PAM domain, and tools.
- Bachelor's degree in computer science or information technology.
- Proficient in technical triaging and troubleshooting methods.
- Experience using customer helpdesk solutions like Zendesk, project management solutions like Monday.com, and JIRA/Confluence.
- Clear understanding of IAM services of leading Cloud Services Platforms like AWS, GCP, and Azure.
- Hands-on experience with command line prompts, APIs, SQL, JSON, Terraform, and Python.
- Passionate about working in a fast-paced startup culture.
- Ability to multi-task and manage competing priorities.
- Strong client-facing and communication skills.
- Resourceful, self-learner, and problem solver.
Perks + Benefits:
* Work from anywhere in the US! We are fully remote (US only, other areas are subject to review).
- Competitive compensation and meaningful equity.
- Medical, dental, and vision insurance.
- Paid parental leave benefits.
- 401k (U.S.).
- Flexible + Unlimited PTO (U.S.).
- Career development opportunities and paths.
- Home office and connectivity stipends.
- Team socials + Offsites.
Why arenaflex?
At arenaflex, we're committed to creating a culture that values innovation, collaboration, and growth. Our team is passionate about cloud security and dedicated to delivering exceptional customer experiences. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
How to Apply:
If you're ready to join a dynamic team and contribute to the growth of arenaflex, please submit your application through the link below. We can't wait to hear from you! Apply To This Job Apply for this job