Experienced Customer Sales and Service Call Center Representative - Hybrid Opportunity at arenaflex
At arenaflex, we're on a mission to revolutionize the way we connect with our customers, and we're looking for talented individuals to join our team as Customer Sales and Service Call Center Representatives. As a hybrid representative, you'll have the opportunity to work in our state-of-the-art call center in Evansville, IN, and from the comfort of your own home. If you're passionate about delivering exceptional customer experiences, driving sales growth, and staying ahead of the curve in the ever-evolving world of technology, we want to hear from you!
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to empowering individuals and businesses to thrive in a rapidly changing world. With a rich history of innovation and a commitment to excellence, we're proud to be a trusted partner for millions of customers around the globe. Our team is passionate about creating meaningful connections with our customers, and we're looking for like-minded individuals to join our ranks.
Job Summary
As a Customer Sales and Service Call Center Representative, you'll be the voice of arenaflex, providing exceptional customer experiences, driving sales growth, and fostering loyalty. You'll work in a fast-paced environment, handling customer interactions via phone, chat, and email, and resolving issues related to service, billing, payments, and collections. With a strong focus on customer satisfaction, you'll be empowered to make decisions, take ownership of customer issues, and provide solutions that exceed expectations.
Key Responsibilities
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
- Participate in paid training and development programs to enhance your skills and knowledge
What We're Looking For
* Unwavering Customer Focus: You're passionate about delivering exceptional customer experiences and building long-term relationships with our customers.
- Strong Work Ethic: You're a self-motivated individual with a strong work ethic, able to work in a fast-paced environment and meet deadlines.
- Adaptability: You're flexible and able to adapt to changing situations, priorities, and technologies.
- Problem-Solving Skills: You're a critical thinker with excellent problem-solving skills, able to analyze complex issues and provide creative solutions.
- Attention to Details: You're meticulous and detail-oriented, with a focus on accuracy and quality in all aspects of your work.
Join Our Team
At arenaflex, we offer a comprehensive benefits package, including:
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave
- Medical/Dental/Vision coverage
- 401(k) plan
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Work-from-Home Requirements
* You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). arenaflex will provide the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
- You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Sales and Service Call Center Representative, you'll have access to:
- Comprehensive training programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment that encourages innovation and creativity
- A culture that values diversity, equity, and inclusion
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to providing a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and are proud to be an inclusive and equitable employer.
How to Apply
If you're passionate about delivering exceptional customer experiences, driving sales growth, and staying ahead of the curve in the ever-evolving world of technology, we want to hear from you! Apply today to join our team as a Customer Sales and Service Call Center Representative.
Weekly Hours:
40
Time Type:
Regular
Location:
Evansville, Indiana
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