Experienced Senior Manager of Forecasting – Global Customer Service Capacity Planning

At arenaflex, we're on a mission to revolutionize the world of e-commerce by providing unparalleled customer experiences. As a leader in the industry, we're constantly pushing the boundaries of innovation and excellence. We're now seeking an exceptional Senior Manager of Forecasting to join our team and drive our customer service capacity planning initiatives forward.

About arenaflex

arenaflex is a world-class e-commerce platform that's dedicated to giving customers more of what they want – low prices, vast selection, and convenience. Our evolution from a simple web site to a comprehensive e-commerce partner and development platform is driven by the spirit of innovation that's at the heart of our company. We're a place where the world's brightest technology minds come to research and develop technology that improves the lives of shoppers and sellers around the globe.

The Role

As our Senior Manager of Forecasting, you'll play a critical role in creating and delivering contact forecasts that will help us generate cost-effective and comprehensive global capacity planning solutions for our Customer Service (CS) network. You'll be responsible for managing a team of analysts and managers spread across multiple countries, ensuring that they have the skills and expertise needed to develop short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets.

Key Responsibilities

* Manage a team of analysts and managers to develop short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets

• Lead a team of analysts and managers to ensure low error contact forecasts to ensure service level delivery
• Develop and implement forecasting strategies and techniques to improve forecast accuracy and reduce errors
• Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
• Develop and maintain relationships with cross-functional teams, including sales, marketing, and operations, to ensure alignment and effective communication
• Analyze and interpret complex data sets to identify trends and patterns, and develop insights to inform business decisions
• Develop and maintain forecasting models, including statistical models and machine learning algorithms
• Collaborate with data scientists and analysts to develop and implement data visualization tools and dashboards
• Stay up-to-date with industry trends and best practices in forecasting and capacity planning

Essential Qualifications

* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field

• 10+ years of experience in forecasting and planning, with a strong background in statistical analysis and data visualization
• Experience managing a team of analysts and managers, including hiring, development, and performance management
• Excellent communication skills, with the ability to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment, with a strong attention to detail and exceptional organizational skills
• Experience with SQL, statistical analysis, and data visualization tools, including Tableau, Power BI, or similar tools

Preferred Qualifications

* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience

• Experience in forecasting, time-series, and multivariate regression, with a strong background in statistical modeling and machine learning
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies, such as Redshift, S3, and similar tools
• Excellent interpersonal, written, and oral communication skills, with the ability to communicate complex ideas in a clear and concise manner
• Natural curiosity and desire to learn, with a passion for staying up-to-date with industry trends and best practices

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a world-class e-commerce platform and contribute to the development of innovative solutions
• Collaborative and dynamic work environment, with a strong focus on teamwork and professional development
• Flexible work arrangements, including remote work options and flexible hours
• Access to cutting-edge technology and tools, including AWS and other industry-leading platforms
• Opportunities for career growth and advancement, with a strong focus on professional development and mentorship

How to Apply

If you're a motivated and experienced professional with a passion for forecasting and capacity planning, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job