Experienced Loan Origination Specialist, Customer Service – Full Remote Opportunity

Join arenaflex, a leading financial technology firm, in revolutionizing the lending industry with our innovative "lending-as-a-service" solutions. As a Loan Origination Specialist, Customer Service, you will play a pivotal role in delivering exceptional customer experiences, driving business growth, and making a meaningful impact on the lives of our customers.

About arenaflex

arenaflex is a pioneering financial technology firm that empowers community-based financial institutions to digitally originate loans, buy, and sell loans with other financial institutions and fintechs. Our digital lending networks have enabled over 350 financial institutions to offer competitive education and home improvement loan programs, increasing their digital presence across various customer acquisition channels. With a strong commitment to customer satisfaction and a passion for innovation, arenaflex has become a leader in the financial technology industry.

Key Responsibilities

As a Loan Origination Specialist, Customer Service, you will be responsible for:

• Handling client inquiries and problems throughout the loan application process with empathy and professionalism
• Maintaining in-depth knowledge of loan products and systems to provide accurate and timely information to customers
• Managing numerous individual customer accounts, ensuring seamless and personalized experiences
• Maintaining confidentiality and security of borrower information, adhering to industry regulations and arenaflex's strict data protection policies
• Collaborating with internal departments to resolve issues and improve processes
• Tracking, documenting, and reporting continuous client issues, lending habits, and system problems to inform business decisions
• Providing trustworthy, supportive, and individualized customer care, exceeding customer expectations and driving loyalty
• Assisting with document verification and other projects as needed, demonstrating adaptability and a willingness to learn

Compensation and Benefits

* Starting at $18.25/hour, with opportunities for growth and advancement

• Additional $1 per hour for working closing shifts, recognizing the importance of flexibility and dedication
• Monthly bonus up to $800, rewarding exceptional performance and contributions to the team
• Hybrid workweek, offering a balance of in-office and remote work to promote flexibility and work-life balance
• Opportunities for professional growth and development, including training, mentorship, and career advancement

Requirements and Qualifications

We are seeking a driven and customer-focused individual who:

• Possesses excellent communication and written skills, with the ability to articulate complex information in a clear and concise manner
• Has proven customer service skills, with a strong track record of delivering exceptional experiences and resolving customer complaints
• Is team-oriented and functions well in a fast-paced environment, with a strong ability to multitask and prioritize tasks
• Demonstrates strong problem-solving skills, with a creative and analytical approach to resolving complex issues
• Is adaptable and able to learn quickly, with a willingness to take on new challenges and responsibilities
• Possesses a courteous and positive attitude, with a strong commitment to customer satisfaction and arenaflex's core values
• Has a minimum education requirement of a high school diploma or GED, with a strong desire to learn and grow with arenaflex

Culture Fit

arenaflex is a mission-based organization that emphasizes the importance of providing exceptional customer service and aligns with our core values:

• Truthful at all times
• Helpful to teammates, clients, and customers
• Present, committed & engaged to their teams and work
• Driven to be courageous to make an impact
• Diligent & conscientious in executing every element of work

Equal Opportunity Employer

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. arenaflex offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at [email protected].

About arenaflex

arenaflex delivers high-quality consumer loans directly to financial institutions through its digital lending-as-a-service model and indirectly through ALIRO by arenaflex, an innovative deal network designed to enable financial institutions to buy, sell, and broker loans. The platform delivers the technology, servicing, and support that financial institutions need to establish a strong digital presence, acquire loans for their balance sheets, and build lifetime relationships with their partners and consumers. arenaflex currently services more than $2.7 billion in loans and has helped community-capital providers deploy more than $6 billion in loans since 2009. Visit arenaflex.com for more information.

Ready to Join arenaflex?

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences and driving business growth, we encourage you to apply for this exciting opportunity. Join arenaflex's team of innovators and leaders in the financial technology industry and be part of a mission that makes a meaningful impact on the lives of our customers. Apply for this job