Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform
Join arenaflex, the largest livestream shopping platform in North America and Europe, as we revolutionize the way people buy, sell, and discover the things they love. Our mission is to create a community-driven marketplace that combines shopping, entertainment, and social interaction, making e-commerce more engaging and enjoyable for everyone. At arenaflex, we're passionate about innovation and driven by our values. With hubs in the US, UK, Ireland, Poland, and Germany, we're building a global community of like-minded individuals who share our vision for the future of online marketplaces. From fashion and beauty to rare collectibles like trading cards, comic books, and live plants, our live auctions have something for everyone. As one of the fastest-growing marketplaces, we're looking for bold, forward-thinking problem solvers to join our team. If you're a customer-centric individual with a passion for delivering exceptional experiences, we want to hear from you.
About the Role
The Customer Experience team at arenaflex is responsible for driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you'll be tasked with ensuring our customers receive their products as quickly as possible and resolving any issues that may arise in a timely and professional manner.
Key Responsibilities:
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience for all parties involved.
- Resolve customer issues regarding payments, orders, shipments, and general questions in a high-quality and timely manner.
- Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
- Collaborate with other departments to troubleshoot, research, and resolve open questions.
- Identify opportunities to eliminate repeat contacts and improve the overall customer experience.
You
Are you a curious and ambitious individual looking to jumpstart your career in a fast-paced environment? Do you have a customer service mentality and a passion for delivering exceptional experiences? We're looking for someone who is:
- Open to working an overnight shift from 8pm-5am PST
- Experienced in support roles, handling email and/or chat services (2+ years)
- Available to work weekends
- Familiar with e-commerce and marketplace operations
- Proficient in customer-facing systems like Zendesk, Kustomer, or Intercom
- A proactive problem-solver and process-improver
- Knowledgeable about collectibles is a plus
- Holding a Bachelor's degree or college experience is preferred
- Previous start-up experience is a plus
Team Environment
As a Customer Experience Agent at arenaflex, you'll be part of a remote co-located team that values collaboration, innovation, and customer-centricity. Our team members are passionate about delivering exceptional experiences and are committed to making arenaflex the go-to marketplace for buyers and sellers alike.
Compensation and Benefits
* Hourly rate: $24.04/hour to $28.85/hour (dependent on level, experience, and skills)
- Benefits:
+ Flexible Time off Policy and holiday pay for working Company-wide Holidays + Health Insurance options including Medical, Dental, Vision + Work From Home Support + Home office setup allowance + Monthly allowance for cell phone and internet + Care benefits + Monthly allowance on both food and wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses + Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally + Monthly allowance to dogfood the app + Parental Leave: 16 weeks of paid parental leave + one month gradual return to work
- Equity: arenaflex offers equity to its employees, providing a sense of ownership and shared success.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're a customer-centric individual with a passion for delivering exceptional experiences, we want to hear from you. Apply now to join our team and be part of the arenaflex revolution! Apply for this job