Experienced Customer Service Representative – Remote West Coast Region

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As an Experienced Customer Service Representative, you'll play a vital role in building strong relationships with our customers, resolving issues efficiently, and driving business growth. If you're passionate about delivering top-notch customer service, thrive in a fast-paced environment, and are eager to join a dynamic team, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower businesses to succeed. Our team of dedicated professionals is passionate about delivering exceptional customer experiences, fostering strong relationships, and driving growth. We're committed to creating a work environment that's inclusive, supportive, and empowering, where our employees can thrive and reach their full potential.

Responsibilities

As an Experienced Customer Service Representative, you'll be responsible for:

• Processing orders received via Fax, EDI, email, and by phone, ensuring timely and accurate fulfillment
• Verifying pricing and shipping dates within 24 hours after receipt, maintaining order guides and pricing in our software system
• Proactively communicating with Production and the Warehouse to avoid potential customer shortages, including releasing lots and allocating items as needed
• Tracking order fulfillment and communicating shortages to customers, providing information on when products will be available or suggesting substitute items
• Working with the Accounting Department to resolve credit issues and release orders
• Processing PO change requests, returns, and samples
• Handling customer issues and complaints by referring the issue to the appropriate department and logging them into the system, following up to resolution
• Communicating with Sales, Supply Chain, Production, Logistics, and Warehousing on a regular basis to ensure our customers' needs are met
• Organizing work to meet deadlines and assisting the Sales Department in growing customer business

Education, Qualities, and Skills Required

* High school diploma required; Associate's or Bachelor's degree preferred

• 2-3 years' experience in a customer service role, preferably in a grocery, food, or retail channels
• Strong computer skills, including proficiency in Microsoft Excel and Outlook; experience working within Sage X3 or other similar ERP systems is a plus
• Familiarity with EDI transaction sets
• Ability to thrive in a fast-paced environment and remain calm under pressure
• Works with a high sense of urgency
• Dependable and results-oriented
• Self-directed and able to work well independently or in a team
• Organized with high attention to detail, accuracy, and follow-through
• Above-average communication skills (written and verbal)
• Strong interpersonal skills
• Skilled in problem-solving, research, and time management
• Able to multitask

Supervisory Responsibility

No direct supervision required.

Work Environment

This is a remote position, and you'll work from the comfort of your own home. Our team is committed to creating a flexible and supportive work environment that allows you to thrive and reach your full potential.

Position Type/Expected Hours of Work

This is a full-time hourly position, and hours of work and days are Monday through Friday. Expectations of 45 hours per week, to be worked during normal business hours. The business hours for this position will be based in the PST or MST time zones.

Physical Requirements

The physical requirements for an office environment typically include: 1. Sitting: Prolonged periods of sitting at a desk or workstation. 2. Typing: Frequent use of hands to type on a keyboard and operate a computer mouse. 3. Visual Requirements: Extended periods of viewing a computer screen and reading printed or digital documents. 4. Mobility: Occasional walking or standing, including moving between different areas of the office. 5. Manual Dexterity: The ability to handle office equipment, such as phones, printers, and copiers, and to file documents. 6. Communication: Clear verbal and written communication skills for interacting with colleagues, customers, and vendors. 7. Lifting: Occasionally lifting and carrying light objects, typically up to 20 pounds, such as files, documents, or office supplies. 8. Reaching and Bending: Reaching above shoulder height and bending to access files and office supplies. 9. Hearing: Adequate hearing ability to participate in meetings and teleconferences.

Compensation and Benefits

The budgeted salary range for this position is $25-$32 per hour, with a 5% annual bonus potential. Our comprehensive benefits package includes:

• Health, dental, and vision insurance
• 401(k) plan with 4.5% employer contribution
• Paid time off and holidays
• Professional development opportunities
• Employee wellness programs

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work with a dynamic and supportive team
• Flexible work environment that allows you to thrive and reach your full potential
• Professional development opportunities to enhance your skills and career growth
• Comprehensive benefits package that includes health, dental, and vision insurance, 401(k) plan, paid time off, and employee wellness programs

How to Apply

If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that's inclusive, supportive, and empowering, where our employees can thrive and reach their full potential.

Job Type

Full-time

Pay

$25.00 - $32.00 per hour

Benefits

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Shift

* Day shift

Work Location

Remote Apply for this job