Experienced Customer Service Associate – Delivery Station Liaison

At arenaflex, our mission is to revolutionize the way we deliver exceptional customer experiences. As a key member of our Customer Service team, you will play a vital role in ensuring that our customers receive their packages on time, as promised. As a Delivery Station Customer Service Associate, you will be the face of arenaflex, providing in-station real-time, hands-on support to our customers, and connecting them with experts who can provide them with the most accurate and up-to-date information about their packages.

About arenaflex

arenaflex is a leading innovator in the logistics industry, committed to exceeding customer expectations by providing best-in-class customer support. Our team is passionate about building new products and services every day on behalf of our customers. We're making history, and the good news is that we've only just begun. At arenaflex, you'll work with smart, passionate people who are dedicated to delivering exceptional customer experiences.

A Day in the Life

As a Delivery Station Customer Service Associate, you'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. You'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. You'll inform our delivery partners when a customer needs to reschedule a delivery, and you'll work to resolve delivery issues straight away, so that our customers get a great experience every time without having to contact arenaflex.

Key Responsibilities

As a Delivery Station Customer Service Associate, you will be responsible for:

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Requirements

* High School or equivalent diploma

• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, data base searching, and instant messenger tools

Preferred Qualifications

* Bachelor Degree or equivalent work-related experience

• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and Google Suite
• Ability to learn and adapt to new systems and processes

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Delivery Station Customer Service Associate, you'll have the opportunity to develop logistical and customer expertise that sets arenaflex apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Work Environment and Company Culture

Our inclusive culture empowers arenaflexians to deliver the best results for our customers. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a workplace that's welcoming and inclusive for all employees.

Compensation and Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $62,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and innovative team, apply now! Visit our career site to submit your application. We can't wait to hear from you! Apply Job! Apply for this job