Experienced Bilingual Canadian French/English Customer Expert – Work from Home Opportunity at arenaflex

About arenaflex

arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with arenaflex

At arenaflex, we offer a range of benefits that make us an attractive employer. These include:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to help you recharge and relax
• Employee wellness and engagement programs to support your physical and mental health

arenaflex and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a key contributor to our team, you will have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!

Work from Home Opportunity

This is a Work at Home position, and we can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Responsibilities

As a Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your responsibilities will include:

• Providing customer support to customers via telephone and/or Internet, e.g., instant message, email
• Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
• Providing customer support by phone, email or instant message to business customers
• Serves as primary contact for inbound customer issues
• Escalates more technical product-related issues to proper Product Support department
• Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries
• Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems
• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource
• Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
• Updates customer information and ensures accurate entry of contact information
• Meets standards of job, such as quality standards, adherence to schedule and average handle time
• May provide guidance and/or mentoring to less experienced associates
• Other related duties assigned as needed

Qualifications

We're looking for fearless people - people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment
• Excellent customer service skills that build high levels of customer satisfaction
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Proficient in PC operation and navigation
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
• Have excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast paced environment
• Ability to stay composed and objective
• Organization and work prioritization skills

Work from Home Requirements

To work from home, you will need to meet the following requirements:

• Internet Requirements:

+ Minimum subscribed download rate equal or exceeds 15.0 Mbps + Minimum subscribed upload rate equal or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN + Proof of internet speed required

• Clean and quiet workspace

Be Part of Our arenaflex Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

arenaflex is an Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from diverse candidates.

Apply Now!

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding opportunity, please apply now! Apply for this job