Experienced IME Medical Scheduler / Customer Service Representative – Insurance Claims Processing and Client Support

At arenaflex, we're dedicated to delivering exceptional customer service and ensuring seamless claims processing for our clients. As an Experienced IME Medical Scheduler / Customer Service Representative, you'll play a vital role in facilitating the case assignment and scheduling process, while providing top-notch support to our clients. If you're passionate about delivering outstanding results in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of customized Independent Medical Exams and Peer Review programs, processing over 200,000 insurance claims annually for national and regional Workers' Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. Our high-performance culture and commitment to excellence have earned us a spot on the Inc. 500 list. We're seeking forward-thinking professionals who share our passion for delivering exceptional results and building strong relationships with our clients.

Job Summary

As an Experienced IME Medical Scheduler / Customer Service Representative, you'll be responsible for:

• Handling the receipt of new cases, reviewing and verifying information, and drafting cases in our AccessDS system
• Working with clients to gather missing information and ensuring proper documentation
• Assigning and scheduling new cases to physicians, ensuring no conflict of interest and meeting client requirements
• Monitoring and processing cases to ensure timely completion
• Providing exceptional customer service, updating clients on case progress, and communicating with clients to ensure proper documentation

Key Responsibilities

* Handle the receipt of new cases, reviewing and verifying information, and drafting cases in our AccessDS system

• Work with clients to gather missing information and ensure proper documentation
• Assign and schedule new cases to physicians, ensuring no conflict of interest and meeting client requirements
• Monitor and process cases to ensure timely completion
• Provide exceptional customer service, updating clients on case progress, and communicating with clients to ensure proper documentation
• Collaborate with internal teams to ensure seamless case processing and client satisfaction
• Participate in special projects and initiatives to drive business growth and improvement

Essential Qualifications

* Associate's Degree or equivalent experience

• Business experience in a healthcare and/or insurance setting
• Exceptional communication and interpersonal skills
• Ability to apply critical thinking, manage time efficiently, and meet specific deadlines
• Computer literacy and typing skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Preferred Qualifications

* Bachelor's Degree in a related field

• Experience in medical scheduling, customer service, or a related field
• Knowledge of AccessDS or similar systems
• Certification in a related field (e.g., medical billing, coding)

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to apply critical thinking and problem-solving skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Computer literacy and typing skills
• Ability to maintain confidentiality and handle sensitive information

Work Environment and Culture

* arenaflex is a remote-friendly company, offering flexible work arrangements to support work-life balance

• Our high-performance culture is built on collaboration, innovation, and a commitment to excellence
• We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as voluntary life insurance options and other benefits
• Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future

Compensation and Benefits

* Competitive hourly rate: $15.00 - $19.00/hr USD

• Comprehensive benefits package, including medical, dental, and vision coverage
• Voluntary life insurance options and other benefits
• Generous paid time off policy
• 401k plan with a company match
• Apple equipment and a media stipend for remote workspace

How to Apply

If you're a motivated and results-driven professional with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding career in insurance claims processing and client support.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment that values diversity, equity, and inclusion.

Disclaimer

This job description is subject to change at any time. arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment that values diversity, equity, and inclusion. Apply for this job