Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our arenaflex team as a Customer Service Agent - English Speaker (Part-Time / Night Shift). As a key member of our customer support team, you will play a vital role in shaping the arenaflex experience for our customers, providing top-notch support, and helping us achieve our mission to revolutionize global transportation.
About arenaflex
At arenaflex, we're on a mission to transform the way people move around the world. By harnessing cutting-edge technology and innovative solutions, we're not just changing the way we commute – we're making a significant impact on reducing humanity's environmental footprint. With ambitious goals and a commitment to creating a more sustainable and efficient future for transportation worldwide, we're looking for talented individuals like you to join our team and help us achieve our vision.
What You'll Be Doing
As a Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex, you will be responsible for providing exceptional customer support through various channels, including phone, email, and digital platforms. Your primary goal will be to resolve customer queries efficiently and effectively, ensuring that our customers feel understood and supported throughout their journey with arenaflex. Some of your key responsibilities will include:
- Providing first-line support to customers, responding to their queries, and resolving issues in a timely and professional manner
- Maintaining accurate and up-to-date customer records, including reasons for contact, solutions provided, and any other relevant information
- Fostering positive interactions with customers, ensuring that they feel valued and supported throughout their experience with arenaflex
- Participating in training and briefings to gain expertise and understand client and contact centre requirements
- Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
- Offering feedback and insights on areas that may lead to a poor customer experience
- Embodying the values of arenaflex, ensuring that they are reflected in your daily work
What Skills & Experience You'll Bring to Us
To succeed in this role, you will need to possess a unique combination of skills, experience, and personal qualities. Some of the key requirements include:
- Fluent English: You have a high and fluent English (C2 level), both written and spoken
- Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
- Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
- Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
- Eligibility: Be eligible to work in Spain
What We Offer
As a valued member of our team, you can expect a range of benefits and perks that will support your personal and professional growth. Some of the highlights include:
- Starting date: 10th of February, 2025
- Contract: Temporary (6 months)
- Salary: 9.743 gross per year
- Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
- Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
- 24 holiday days per year on a full-time basis
- Work Model: Hybrid working model
- Location: Barcelona, Spain
Additional Benefits
As a member of our team, you'll also have access to a range of additional benefits and perks, including:
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Option to sign-up for Discounted Private Health Insurance
- Referral Program: Refer a Friend and get a Referral bonus
- Access to specialised LinkedIn training courses
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
About Us
At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work, and the way we interact among each other, with customers, and clients. We're committed to creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.
Join Our Team
If you're passionate about delivering exceptional customer experiences, making a meaningful impact, and working in a dynamic, fast-paced environment, we invite you to join our arenaflex team as a Customer Service Agent - English Speaker (Part-Time / Night Shift). Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! Apply for this job