Experienced Customer Account Support Specialist for Dynamic Financial Services Team - 100% Remote Opportunity

Introduction to arenaflex

arenaflex is a pioneering force in the financial services industry, dedicated to providing top-notch vehicles and innovative financial solutions to hardworking individuals. With a rich history and an expansive network of over 65 locations across the Southeast, arenaflex has established itself as one of the fastest-growing auto leasing and finance companies in the United States. Our commitment to diversity, inclusion, and employee growth has created a unique work environment that fosters creativity, integrity, and a can-do spirit. If you're looking for a challenging and rewarding career opportunity that allows you to make a real difference, you're in the right place.

Our Core Values

At arenaflex, we pride ourselves on our strong cultural foundation, which is built on the following core values:

• Integrity: We conduct our business with transparency, honesty, and ethics.
• Innovation: We encourage creativity, experimentation, and continuous improvement.
• Inclusion: We foster a diverse and inclusive environment that promotes equal opportunities for all.
• Service: We are dedicated to delivering exceptional customer experiences and support.
• Success: We strive for excellence in everything we do, and we celebrate our achievements along the way.

Job Overview

We are currently seeking a highly skilled and motivated Customer Account Support Specialist to join our team. As a key member of our collections team, you will play a vital role in servicing our large and growing portfolio of customers. This is a 100% remote opportunity, and you will be expected to work a variety of shifts between 8:00am - 7:00pm CST, Monday - Friday, and 8:00am - 12:00pm CST on Saturday.

Key Responsibilities

As a Customer Account Support Specialist at arenaflex, your primary responsibilities will include:

• Contacting customers to determine the reason for payment delinquency and negotiating payments.
• Handling accounts with speed and accuracy while maintaining professionalism and integrity.
• Confirming and/or negotiating payment arrangements, researching any discrepancies, and resolving customer complaints.
• Completing phone calls to meet required performance standards and metrics, while ensuring that all customer interactions are handled with empathy and understanding.
• Maintaining established objectives for delinquency, repossessions, and net losses, and staying informed of changes in policies and procedures.
• Utilizing computerized systems for tracking, information gathering, and troubleshooting, and documenting all accounts accurately, clearly, and concisely.
• Responding to customer inquiries with accurate information, using professionalism and integrity, and adhering to all state and federal laws in the handling of accounts.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Excellent listening, oral, and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Attention to detail, with a high degree of accuracy and precision in all aspects of your work.
• Professional phone etiquette, with a strong ability to build rapport with customers and resolve conflicts in a positive and constructive manner.
• Good follow-up skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Persuasive negotiation skills, with the ability to think creatively and develop innovative solutions to complex problems.
• Microsoft Windows and Internet-based applications experience, with basic typing and data entry skills, and the ability to learn new systems and technologies quickly.
• Ability to multi-task, with a strong ability to work in a team environment, and contribute to the achievement of team goals and objectives.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Associates Degree or Bachelor's Degree in business or a related field, with a strong understanding of financial services and the auto leasing industry.
• Prior experience in financial services or a similar industry, with a proven track record of success in a collections or customer service role.
• Knowledge of state and federal laws and regulations, with a strong understanding of compliance and risk management principles.

Education and Experience

The following education and experience requirements apply to this role:

• High School or Equivalent Required, with a strong foundation in mathematics, English, and communication skills.
• Associates Degree or Bachelor's Degree in business or a related field may be used in lieu of experience, with a strong understanding of financial services and the auto leasing industry.
• Prior experience in financial services or a similar industry is preferred, with a proven track record of success in a collections or customer service role.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees, and we offer a range of career growth opportunities and learning benefits, including:

• Comprehensive training programs, with a focus on developing the skills and knowledge you need to succeed in your role.
• Opportunities for advancement, with a clear career path and opportunities for professional growth and development.
• Mentorship and coaching, with a strong focus on helping you achieve your career goals and objectives.
• Access to industry-leading technology and systems, with ongoing training and support to help you stay up-to-date with the latest developments in the field.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our dynamic and inclusive work environment, which is built on the following core values:

• Collaboration: We work together as a team to achieve our goals and objectives.
• Innovation: We encourage creativity, experimentation, and continuous improvement.
• Integrity: We conduct our business with transparency, honesty, and ethics.
• Respect: We treat each other with respect, dignity, and compassion.
• Fun: We believe in having fun and enjoying the journey, while maintaining a strong focus on our goals and objectives.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, with a range of perks and benefits, including:

• Competitive salary and bonus structure, with opportunities for growth and development.
• Comprehensive benefits package, with medical, dental, and vision coverage, as well as 401(k) matching and other retirement savings options.
• Paid time off, with a generous vacation policy and opportunities for flexible work arrangements.
• Access to industry-leading technology and systems, with ongoing training and support to help you stay up-to-date with the latest developments in the field.
• Opportunities for professional growth and development, with a clear career path and opportunities for advancement.

Conclusion

If you're looking for a challenging and rewarding career opportunity that allows you to make a real difference, we encourage you to apply for the Customer Account Support Specialist role at arenaflex. With our commitment to diversity, inclusion, and employee growth, we offer a unique work environment that fosters creativity, integrity, and a can-do spirit. Don't miss out on this opportunity to join our dynamic team and contribute to the success of our organization. Apply today and take the first step towards a rewarding and challenging career with arenaflex!