Experienced Customer Success Associate – Remote, Full-Time Contractor Role

Join arenaflex, a Certified B Corporation, in Revolutionizing Student Loan Repayment

At arenaflex, we're on a mission to help the 45 million Americans burdened by student debt save money through smart, algorithm-based recommendations. Our innovative technology combines policy expertise to serve student loan borrowers across the country. As a member of our Borrower Success Team, you'll play a vital role in helping borrowers navigate our tools and enroll in federal forgiveness and repayment programs.

About arenaflex

arenaflex is a pioneering company that's tackling one of the greatest challenges of our generation. Our founding team draws on years of experience in public policy, law, consumer finance, and engineering to create a better future for student loan borrowers. With a strong commitment to social responsibility, we're a Certified B Corporation, dedicated to helping all borrowers improve their financial health through better repayment strategies.

Our Story

We've recently raised our Series A and are backed by a team of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures. Our product has been designed to make a real difference in the lives of our borrowers, and we're excited to share our story with you.

Your Role

As a Customer Success Associate, you'll work directly with student loan borrowers to help them navigate our tools and enroll in federal forgiveness and repayment programs. With training and hands-on experience, you'll quickly become an expert in the student loan landscape and serve as the first point of contact for our users.

Key Responsibilities

* Understand arenaflex's product offerings and how they address borrowers' needs

• Engage with borrowers via email and live chat
• Review and submit applications for federal loan programs
• Proactively suggest and implement ideas and automations that can help scale the team
• Bring user feedback to life with the product, design, and engineering teams to create new features and offerings
• Collaborate with the Borrower Success Team to achieve team and company growth goals in line with our social mission

Reporting Structure

This position will report to the Head of Borrower Success, who will provide guidance and support throughout your journey with arenaflex.

Recommended Experience

We're seeking teammates with at least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is a plus. We're excited to work with teammates who are passionate about applying their talents in a fast-paced startup environment to tackle a major social issue of our time.

Essential Qualities

During the interview process, we'll be evaluating these key qualities in your experience and potential:

• Detail Oriented: You can understand and communicate complex program requirements; you can capably manage internal systems and processes
• Fast Learner: You have demonstrated experience in quickly mastering new skills and knowledge areas
• Clear Communicator: You can field questions from borrowers with empathy, tact, and clarity
• Excellent Teammate: You collaborate with and support your teammates; you clearly communicate capacity and expectations

Our Culture

We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. Read more about what these mean to us at [www.arenaflex.com/careers](http://www.arenaflex.com/careers).

Compensation and Benefits

As a contractor, you'll receive a competitive hourly rate and the opportunity to work with a cutting-edge company that's making a real difference in the lives of student loan borrowers. We also offer a range of benefits, including:

• Flexible work arrangements to suit your needs
• Opportunities for professional growth and development
• A dynamic and supportive team environment
• Access to our product and technology
• The chance to work on a mission that's making a real difference

How to Apply

If you're passionate about helping borrowers navigate the complex world of student loan repayment, we'd love to hear from you. Please submit your application through our website, including your resume, cover letter, and any relevant experience or qualifications.

Join the arenaflex Team

We're excited to welcome talented individuals who share our passion for creating a better future for student loan borrowers. If you're ready to join a mission-driven company that's making a real difference, apply now to become a part of our team. Apply Now! Apply for this job