Customer Representative (German-speaking) - Remote - Sport Clothing Industry GW01

Join the arenaflex Team and Revolutionize the Sport Clothing Industry

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you have a flair for German and a knack for building strong relationships? Look no further! arenaflex is seeking a highly motivated and bilingual Customer Representative to join our dynamic team in Barcelona, Spain. As a Customer Representative, you will be the face of our company, providing top-notch support to our customers and helping us build a loyal community of sport enthusiasts.

Experience the Power of arenaflex

arenaflex is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our team of game-changers is dedicated to creating customer experiences that go beyond WOW, and we're looking for talented individuals like you to join our ranks.

Career Growth and Personal Development

As a Customer Representative at arenaflex, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. We'll provide you with all the training, cutting-edge technologies, and continuing support you need to succeed. Our team is passionate about creating a culture of innovation, collaboration, and continuous learning, and we're committed to helping you achieve your career goals.

What You'll Do in This Role

As a Customer Representative, you will be responsible for providing first-class customer satisfaction at all times. Your key responsibilities will include:

• Providing exceptional customer support via telephone, email, chat, or social media
• Handling incoming customer contacts and logging call details onto call tracking systems
• Supporting consumers in the sales and after-sales process by qualifying needs, recommending products, and providing after-sales support
• Forwarding escalations and defined topics to the respective Client's brand units and/or contact persons
• De-escalating complaints, offering solutions within Client's procedures, policies, or guidelines, or transferring to the Client's or designated partner for settling and resolution of non-standard cases
• Ensuring correct presentation of the Client's corporate images in all interactions, representing its brand, and generating consumer experience through outstanding service and personal care on all channels

Your Qualifications

We're looking for a team player with a natural talent for helping others and a passion for delivering exceptional customer experiences. Your qualifications should include:

• Bilingual or proficient in German and advanced English
• Self-motivated, team player, supportive person, outgoing, and open-minded
• Active listening and comprehension skills
• Very good written skills and customer-focused attitude
• Goal-oriented attitude and time management skills
• Minimum knowledge of Office pack and keyboarding skills

Don't Meet Every Requirement? No Worries!

We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in It for You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week contract: Monday-Friday from 9am to 6pm
• Salary 18,400 euros gross/year + up to 3,500 euros gross/year in bonus
• Work remotely anywhere in Spain
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the Best Version of You!

At arenaflex, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their "employer of choice."

arenaflex is an Equal Opportunity Employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Ready to Join the arenaflex Team?

Apply now and take the first step towards a game-changing career in the sport clothing industry! Apply for this job