Experienced Seasonal Chat & Phone Tech Support/Customer Service Representative – Inbound Customer Experience Expert
At arenaflex, we're not just a customer service company – we're a team of passionate individuals dedicated to creating memorable experiences for our customers and each other. With over 20 years of experience in hiring for customer support roles, we've perfected our application technology to benefit both our customers and our team members. As a Seasonal Chat & Phone Tech Support/Customer Service Representative, you'll be part of a dynamic team that's committed to delivering exceptional support experiences.
Why Join arenaflex?
At arenaflex, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Our company culture is built on the principles of empathy, innovation, and teamwork, and we're always looking for talented individuals who share our vision.
Responsibilities:
As a Seasonal Chat & Phone Tech Support/Customer Service Representative, you'll be responsible for:
- Providing basic technical support via phone or chat to our customers
- Delivering an exceptional support experience that meets or exceeds customer expectations
- Interacting and communicating effectively with a variety of customers, including resolving issues and answering questions
- Providing a memorable and delightful experience for our customers
- Working collaboratively with our team to achieve our goals and objectives
What We Offer:
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Flexible Work Arrangements:
Work from the comfort of your own home and enjoy a flexible schedule that suits your needs.
Computer Equipment Provided:
We'll provide you with the necessary computer equipment to perform your job duties, including a monitor, keyboard, and mouse.
Full-Time Schedule:
Enjoy a full-time schedule with opportunities to work a variety of shifts, including weekends and holidays.
Seasonal Role with Opportunities for Permanent Employment:
Take advantage of our seasonal role with the opportunity to become a permanent employee after completing your seasonal contract.
Competitive Pay:
Earn $14/hour, plus incentive opportunities to reward your hard work and dedication.
Hands-on, 100% Paid Training:
Receive comprehensive training to ensure you have the skills and knowledge needed to succeed in your role.
Internal Mobility:
Take advantage of our internal mobility program, which offers opportunities for career advancement and professional growth.
Employee Discounts:
Enjoy discounts on products and services from our partners and vendors.
Referral Bonuses:
Refer friends and family to arenaflex and earn referral bonuses for each successful hire.
EverBetter Wellness Program:
Take advantage of our wellness program, which offers resources and support to help you maintain a healthy work-life balance.
Location Requirements:
To be eligible for this role, you must reside in one of the following states:
- Alabama
- Arkansas
- Florida
- Georgia
- Iowa
- Idaho
- Indiana
- Kansas
- Kentucky
- Louisiana
- Michigan
- Minnesota
- Missouri
- Mississippi
- North Carolina
- North Dakota
- Nebraska
- New Mexico
- Nevada
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Wisconsin
- West Virginia
- Wyoming
Qualifications:
To be successful in this role, you'll need:
- A high school diploma or GED equivalent
- 18 years of age or older
- Flexible availability to meet the needs of the business
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Basic computer skills and knowledge of software applications
Equipment and Internet Requirements:
To perform your job duties, you'll need:
- A standalone monitor (19 inches or larger)
- A hardwired internet connection (no satellite or wireless)
- A required internet speed of 5.0 Mbps down/5.0 Mbps up
- A working phone line (home phone or mobile)
- A noise/distraction-free home office environment
- A desk and an ergonomic chair
About arenaflex:
arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, arenaflex combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.
Get to Know Us:
Learn more about arenaflex at [www.arenaflex.com](http://www.arenaflex.com) and connect with us on Facebook, LinkedIn, and Twitter.
Equal Employment Opportunity:
arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Apply Now:
Ready to join our team and start creating memorable experiences for our customers? Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job