Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at arenaflex
About arenaflex
arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with arenaflex
At arenaflex, we offer a range of benefits that make us an attractive employer. These include:
- Paid Training: We invest in our employees' development and provide comprehensive training to help them succeed in their roles.
- Competitive Wages: We offer competitive salaries that reflect the value we place on our employees' skills and experience.
- Full Benefits: Our employees enjoy a range of benefits, including medical, dental, vision, 401k, and more.
- Paid Time Off: We believe in work-life balance and offer paid time off to allow our employees to recharge and spend time with loved ones.
- Employee Wellness and Engagement Programs: We prioritize our employees' well-being and offer programs to support their physical and mental health, as well as their engagement and motivation.
arenaflex and You
At arenaflex, we're passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life and work in a collaborative and engaging environment.
A Career with arenaflex
Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit! We offer a range of career opportunities and provide our employees with the training and support they need to succeed.
Responsibilities
As a Bilingual Financial Customer Service Representative, you'll be responsible for:
- Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns.
- Connecting with customers via phone to resolve their questions, issues, or concerns.
- Escalating/Transferring/Completing conference calls to banks, loan originators, financial institutions, and more.
- Calmly attempting to resolve and de-escalate any issues.
- Tracking all call-related information for auditing and reporting purposes.
- Providing feedback on call issues.
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:
- Bilingual Spanish/English required.
- High School Diploma or GED required.
- Must be over 18 years of age.
- 6 months customer service experience minimum.
- 6 months Call Center experience, preferred.
- Ability to type 25 wpm.
- Comfort with desktop computer systems.
- Proven oral and written communication skills.
- Logical problem-solving skills.
- Availability to work various shifts.
- Ability to use Windows operating systems.
- Organization and work prioritization skills.
- Ability to work independently.
- Ability to work in a constantly changing and fast-paced environment.
- Ability to stay composed and objective.
- Strong listening skills.
Work from Home Requirements
To work from home, you'll need:
- Internet Connection Requirements:
- Minimum subscribed download rate equal to or exceeds 12.0 Mbps.
- Minimum subscribed upload rate equal to or exceeds 3.0 Mbps.
- ISP must have no packet loss and ping under 50ms.
- Proof of internet speed required.
- Clean and quiet workspace.
How to Apply
If you're passionate about delivering exceptional customer service and have the skills and experience we're looking for, we'd love to hear from you. Apply now to join our team and take the first step towards a rewarding career with arenaflex. Apply for this job