Experienced Customer Support Coordinator - Data Entry Specialist at arenaflex

Join arenaflex, a leading innovator in the healthcare industry, as we seek an experienced Customer Support Coordinator - Data Entry Specialist to join our dynamic team. As a key member of our operational program leadership, you will play a vital role in providing exceptional customer service, resolving complex issues, and ensuring seamless data entry processes.

About arenaflex

arenaflex is a forward-thinking organization dedicated to revolutionizing the healthcare landscape. Our mission is to provide cutting-edge solutions that empower patients, prescribers, and partners to achieve better health outcomes. With a strong focus on innovation, collaboration, and customer satisfaction, we strive to create a work environment that fosters growth, learning, and success.

Job Summary

As a Customer Support Coordinator - Data Entry Specialist, you will be responsible for handling incoming customer service inquiries, resolving problems in a timely manner, and ensuring accurate data entry into our database system. This hybrid role combines customer support and data entry functionalities, requiring a unique blend of communication, analytical, and technical skills. If you are a detail-oriented, customer-focused individual with a passion for problem-solving, we encourage you to apply.

Key Responsibilities

* Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners

• Research and resolve problems in a timely manner, ensuring customer satisfaction and loyalty
• Assist callers by explaining the need for additional information to complete the benefits investigation process or transfer of the case to the pharmacy partner
• Create and/or edit patient records in the database system by entering demographics, insurance information, and prescription from incoming referrals
• Initiate outbound telephone calls to patients for various reasons, such as collecting additional information or explaining the outcome of the benefit investigation
• Make outreach to prescribers via phone, facsimile, or mail to request additional information or provide benefit outcomes
• Attach incoming facsimile images to new or existing patient records
• Identify and escalate concerns received from patients, prescribers, partners, or insurance companies
• Generate letters and brochures for patients, prescribers, or partners
• Document the outcome of all interactions associated with the patient record into the database system
• Adhere to quality, production, and turnaround standards associated with the assigned program

Essential Qualifications

* High school diploma or equivalent

• One or more years of experience in a highly skilled and fast-paced call center environment
• Call center experience in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs preferred, but not required
• Knowledge of medical terminology preferred, but not required
• Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels
• Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment
• Excellent interpersonal and customer service skills with a focus on customer satisfaction
• Ability and initiative to work independently or as a team member
• Ability to problem-solve
• Committed to high standards and accountability
• Ability to type at least 35 words per minute
• Ability to adapt to a dynamic work environment
• Ability to learn quickly
• General computer knowledge, including proficiency in Microsoft Office applications required

Preferred Qualifications

* Experience with database systems and data entry processes

• Familiarity with medical terminology and healthcare industry concepts
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Experience with customer relationship management (CRM) software

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to multi-task and prioritize tasks effectively
• Detail-oriented and accurate in data entry
• Ability to work in a fast-paced environment with multiple priorities
• Strong customer service skills with a focus on customer satisfaction
• Ability to adapt to a dynamic work environment
• Ability to learn quickly and take initiative

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Support Coordinator - Data Entry Specialist, you will have opportunities to:

• Develop your skills and expertise in customer support, data entry, and problem-solving
• Collaborate with cross-functional teams to drive business results and improve customer satisfaction
• Participate in training and development programs to enhance your knowledge and skills
• Take on new challenges and responsibilities as you grow and develop in your role
• Enjoy a dynamic and supportive work environment that fosters learning and growth

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture values:

• Collaboration and teamwork
• Innovation and creativity
• Customer satisfaction and loyalty
• Continuous learning and growth
• Work-life balance and flexibility
• Open communication and transparency

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary and benefits
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development
• Flexible work arrangements and remote work options
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply

If you are a motivated and customer-focused individual with a passion for problem-solving and data entry, we encourage you to apply for the Customer Support Coordinator - Data Entry Specialist role at arenaflex. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job