Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform

At arenaflex, we're revolutionizing the way people shop, connect, and discover new products. As the largest livestream shopping platform in North America and Europe, we're committed to delivering an exceptional user experience that brings together community, shopping, and entertainment. Our innovative approach has made us one of the fastest-growing marketplaces, and we're now seeking a highly motivated and customer-centric individual to join our team as an Experienced Customer Experience Agent (Overnight Shift).

About arenaflex

arenaflex is a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. We're passionate about creating a work environment that fosters collaboration, creativity, and growth. Our team members are forward-thinking problem solvers who thrive in a fast-paced environment and are committed to our values of community, innovation, and customer satisfaction.

Role

As an Experienced Customer Experience Agent (Overnight Shift), you will be a key member of our Customer Experience team, responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved promptly and efficiently.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.

• Resolve all customer issues regarding payments, orders, shipments, and general questions with a high level of quality and in a timely manner.
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research, and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

You

We're looking for a curious and growth-oriented individual who is passionate about delivering exceptional customer experiences. If you're a hungry professional looking to jumpstart your career in a fast-paced environment, we want to hear from you. Here are the essential qualifications we're looking for:

• Open to working an overnight shift from 10pm - 7:00am PST.
• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers and a customer-first mentality.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Team Environment

As a member of our team, you'll be required to be within commuting distance of our Phoenix, AZ hub. We offer a dynamic and collaborative work environment that encourages creativity, innovation, and growth. Our team members are passionate about delivering exceptional customer experiences and are committed to our values of community, innovation, and customer satisfaction.

Compensation and Benefits

We offer a competitive compensation package, including:

• $24.04/hour to $28.85/hour + benefits + equity (hourly rate may vary based on level, experience, and skills)
• Flexible Time off Policy and holiday pay for working Company-wide Holidays
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

How to Apply

If you're a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, we want to hear from you. Apply now to join our team as an Experienced Customer Experience Agent (Overnight Shift) at arenaflex. Apply for this job