Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where you can share your ideas, learn, grow, and thrive in a fast-paced, dynamic environment that's always pushing the boundaries of what's possible. As a Customer Sales and Service Representative at arenaflex, you'll be at the forefront of delivering exceptional customer experiences that exceed our customers' expectations. With your superior sales and customer service skills, you'll be the face of arenaflex, providing top-notch support and guidance to our customers as they navigate our products and services.
What You'll Be Doing
As a Customer Sales and Service Representative, you'll be responsible for:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about arenaflex products and services
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be:
- A people person with excellent communication and interpersonal skills
- A problem-solver who can think on your feet and navigate complex customer issues
- A team player who is comfortable working in a fast-paced, dynamic environment
- A customer advocate who is passionate about delivering exceptional customer experiences
- A sales professional who is driven to meet and exceed sales goals
- A lifelong learner who is eager to develop new skills and knowledge
Even Better If You Have
* Related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
What We Offer
As a Customer Sales and Service Representative at arenaflex, you'll enjoy:
- Competitive compensation and benefits package
- Opportunities for career growth and development
- Collaborative, inclusive work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support
- Flexible scheduling and work-life balance
- Access to cutting-edge technology and tools
- Opportunities to work with a diverse range of customers and products
Work Environment and Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our culture is built on the principles of collaboration, inclusivity, and respect. We celebrate our employees' differences and strive to create a workplace that is welcoming and empowering for everyone.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Benefits and Perks
Our benefits are designed to help you move forward in your career and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.
Compensation
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
How to Apply
If you're a motivated, customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and make a real difference in the lives of our customers. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job