Experienced Customer Service Representative – Remote Benefits Administration

Join arenaflex's Benefits Administration Services team and embark on a rewarding career journey, helping valued customers navigate their pensions and financial benefits with empathy and expertise. As a key member of our team, you will be the initial point of contact for inquiries from potential and existing members, providing comprehensive resolutions and exceptional customer service.

About arenaflex

arenaflex is a leading provider of innovative solutions in the benefits administration space. Our mission is to empower individuals and organizations to make informed decisions about their financial well-being. We pride ourselves on our commitment to excellence, customer-centric approach, and dedication to fostering a culture of inclusivity and growth.

Role Overview

As an Experienced Customer Service Representative, you will be responsible for providing one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees in customer service roles. You will also periodically provide support through outbound calls, accurately documenting enrollment requests, status changes, complaints, and grievances. Additionally, you will enter application and enrollment information into a web-based computer system for customers as needed. Your technical and program policy proficiency will be maintained within the client rules/guidelines and other related program policies.

Key Responsibilities:

* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers as needed
• Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies
• Provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Periodically provide support through outbound calls

Benefits of this Role:

* Competitive hourly pay rate of $16.00 per hour after training (bi-weekly pay)

• Paid training program with equipment provided ($15.00 per hour)
• Full-time schedule (40 hours a week)
• Career growth opportunities
• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Requirements:

* High School Diploma/GED

• Must be 18 years of age
• Ability to successfully pass a criminal background check
• Previous customer service and/or call center experience
• Proficiency with MS Office and keyboarding
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• Experience working with healthcare and employer benefits is highly preferred
• Ability to successfully complete paid training
• Flexibility to work an 8-hour shift between 8am-10pm EST, Monday-Friday

States Not Applicable for this Position:

* AK, CA, HI, MA, IL, MT, NY

• Metro Areas: MN- Minneapolis, IL, NY - NYC
• OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met

Pay Transparency Laws

arenaflex is committed to transparency in compensation and benefits. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the arenaflex team. Apply Now! Apply for this job