Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. As a leading provider of innovative solutions, we're committed to driving creativity, impact, and growth in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere & always. If you're looking for a place to share your ideas freely, learn, grow, and thrive, join the arenaflex team and be part of something extraordinary.

What You'll Be Doing

As an Experienced Fiber Customer Support Analyst at arenaflex, you'll play a vital role in delivering exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer technical questions. Your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're seeking a dedicated and customer-focused individual with a passion for delivering exceptional technical support and customer service. You'll thrive in a fast-paced work environment, enjoy helping our customers connect to the digital world, and possess:

• A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience (even better if you have one or more of these qualifications)

Essential Qualifications

* High school diploma or equivalent required

• 2+ years of experience in a technical support role, preferably in a call center environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Proficiency in computer software and hardware, including operating systems, applications, and networking components

Preferred Qualifications

* Related Associate Degree or higher in a field such as computer science, information technology, or a related field

• Technical support call center experience
• Knowledge of communication and networking components, including fiber and copper networks
• Experience with troubleshooting and resolving technical issues
• Certification in technical support or a related field (even better if you have one or more of these qualifications)

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in computer software and hardware, including operating systems, applications, and networking components
• Knowledge of communication and networking components, including fiber and copper networks
• Experience with troubleshooting and resolving technical issues
• Certification in technical support or a related field (even better if you have one or more of these qualifications)

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Technical training and certification programs
• Leadership development programs
• Career advancement opportunities
• Opportunities for professional growth and development

Work Environment and Company Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on the values of:

• Customer focus
• Innovation
• Collaboration
• Inclusion
• Diversity
• Excellence

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A base salary range of $632.00 to $1,770.50 weekly (dependent on location and confirmed job-related skills and experience)
• Incentive-based compensation with the potential to earn more
• Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• Award-winning total rewards package

How to Apply

If you're passionate about delivering exceptional technical support and customer service, and you're looking for a place to grow and develop your career, apply now to join the arenaflex team. We can't wait to hear from you! Apply Job! Apply for this job