Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. As a leading innovator in the industry, we're committed to driving creativity, impact, and innovation in the world. Our team at arenaflex is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always.

Join the arenaflex Team Life

If you're looking for a place to share your ideas freely, learn, grow, and thrive, then you're in the right place. At arenaflex, we're dedicated to providing exceptional technical support and customer service to our customers. As a Fiber Customer Support Analyst, you'll be part of a dynamic team that's passionate about delivering outstanding results and exceeding customer expectations.

What You'll Be Doing

As a Fiber Customer Support Analyst, you'll be the face of arenaflex, providing technical support and customer service to our Fios customers with their voice, data, and video services. You'll join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're looking for someone with a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. Even better if you have:

• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience

Essential Qualifications

* Strong communication and interpersonal skills

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong customer service skills and a positive attitude

Preferred Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Technical support call center experience
• Knowledge of communication and networking components
• Experience with troubleshooting and resolving technical issues

Skills and Competencies Required for Success

* Strong technical skills, including knowledge of hardware, software, applications, networks, and devices

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong customer service skills and a positive attitude

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Technical training and certification programs
• Leadership development programs
• Career advancement opportunities

Work Environment and Company Culture Highlights

* Work from home with occasional in-person trainings and meetings

• Collaborative and inclusive work environment
• Flexible scheduling and work-life balance
• Recognition and rewards for outstanding performance
• Opportunities for career growth and development

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance and tuition assistance
• Award-winning total rewards package

Equal Employment Opportunity

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger and are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're passionate about delivering exceptional technical support and customer service and want to join a dynamic team at arenaflex, then we encourage you to apply. Please visit our website to learn more about the application process and submit your application today. Apply Now! Apply for this job