Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services to our valued clients. As an Experienced Retail Customer Service Associate, you'll play a vital role in driving our mission forward by delivering outstanding customer service, showcasing our products and services, and ensuring a seamless shopping experience for our customers.

About arenaflex

arenaflex is a leading provider of business solutions, offering a wide range of services including print, signs & graphics, and shipping. Our team of experts is committed to providing exceptional customer service, innovative solutions, and unparalleled quality. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our clients and help them achieve their business goals.

Key Responsibilities

As an Experienced Retail Customer Service Associate, you'll be responsible for:

• Delivering exceptional customer service by utilizing consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Providing customer expertise in printing, signs & graphics, and shipping product lines and recommending appropriate arenaflex products and services
• Taking complex customer orders using order systems and providing accurate pricing information
• Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
• Maintaining a safe, clean, and orderly retail store environment
• Ensuring confidentiality of customer data and careful handling of documents, media, and packages
• Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
• Taking preemptive action to prevent errors and waste
• Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits

Essential Qualifications and Requirements

* High school diploma or equivalent education

• 6+ months of specialized experience in customer service, retail, or a related field
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* Previous experience in a retail or customer service environment

• Knowledge of print, signs & graphics, and shipping products and services
• Ability to work in a team environment and provide training to new team members
• Strong problem-solving and conflict resolution skills
• Ability to adapt to changing priorities and deadlines

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and conflict resolution skills
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their careers. As an Experienced Retail Customer Service Associate, you'll have opportunities to:

• Develop your customer service and sales skills through ongoing training and coaching
• Take on additional responsibilities and leadership roles within the team
• Participate in cross-functional projects and initiatives to drive business growth and innovation
• Access training and development programs to enhance your skills and knowledge
• Collaborate with other team members to share best practices and ideas

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. As an Experienced Retail Customer Service Associate, you'll be part of a close-knit team that's passionate about delivering exceptional customer experiences. Our company culture is built on the following values:

• Customer Focus: We're committed to delivering exceptional customer service and exceeding customer expectations.
• Innovation: We're always looking for new and innovative ways to solve problems and drive business growth.
• Teamwork: We believe in the power of teamwork and collaboration to achieve our goals.
• Quality: We're committed to delivering high-quality products and services that meet or exceed customer expectations.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $18.55 - $21.81
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including health, vision, and dental insurance
• Retirement plan and tuition reimbursement
• Paid time off and holidays
• Access to training and development programs to enhance your skills and knowledge

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here Apply Job! Apply for this job