Experienced Bilingual Customer Support Clerk – Tax Administration and Data Entry

Are you a highly motivated and detail-oriented individual looking to kickstart your career in a dynamic and supportive environment? Do you possess excellent communication skills and a passion for delivering exceptional customer experiences? Look no further than arenaflex, a leading Pennsylvania tax collection and administration company, as we embark on an exciting new chapter in our journey to revolutionize the tax industry. At arenaflex, we're not just looking for a new team member – we're seeking a dedicated and bilingual customer support professional who is eager to grow and develop their skills in a fast-paced and ever-evolving industry. As an Experienced Bilingual Customer Support Clerk, you will play a vital role in providing top-notch support to our taxpayers, while also contributing to the success of our organization through data entry and administrative tasks.

About arenaflex

arenaflex has been a trusted name in Pennsylvania for over 80 years, with a rich history of supporting local communities and delivering exceptional tax administration services. Our commitment to our employees is just as strong as our dedication to our customers, and we're proud to offer a supportive team environment, extensive training, and resources to help you succeed in your career.

Key Responsibilities

As an Experienced Bilingual Customer Support Clerk, your key responsibilities will include:

• Answering taxpayer inquiries in person and over the phone, providing exceptional customer service and resolving issues in a timely and professional manner
• Researching, maintaining, and updating tax accounts based on information provided, ensuring accuracy and attention to detail
• Processing tax forms and mail, posting payments to the proper accounts, and completing all tasks in a timely manner while meeting company standards
• Additional duties may be assigned, including participating in special projects and initiatives to drive business growth and improvement

Schedule + Location

* Full-time schedule: Monday to Friday, 8:00 am to 4:00 pm

• No weekends!
• On-site in our Allentown, PA office
• Once released from training (approximately 4-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained

Pay + Benefits

* Competitive hourly wage: $14.50/hour

• Monthly incentive opportunities to recognize and reward outstanding performance
• On-the-job, paid training to help you succeed in your role
• Comprehensive benefits package, including:

+ Medical, Dental, Vision, and Life Insurance + Wellness Program, including physical, emotional, and financial wellness + Paid Holidays, Vacation, Sick, and Personal Time + 401(k) with Profit Sharing + Employee Assistance Program + Voluntary Benefit Plans + FSA and HSA Options + Casual business work environment + Travel Insurance

Why Work for arenaflex?

At arenaflex, you'll be part of a company that values its employees and is committed to their success. We offer a supportive team environment, extensive training, and resources to help you grow and develop your skills. Our dedication to our employees is just as strong as our dedication to our customers, and we're proud to offer a range of benefits and perks to support your overall well-being.

Essential Qualifications

* High School Diploma or equivalent

• Minimum 1-3 months related experience and/or training
• Must be Bilingual, English and Spanish speaking
• Reliable transportation to outer offices and tax sit-ins
• Ability to manage difficult or emotional customer situations
• Strong attention to detail with high levels of accuracy
• Situation analysis and problem-solving skills
• Ability to sit for long periods of time

Preferred Qualifications

* Previous experience in customer service or a related field

• Familiarity with tax administration or a related industry
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

Skills and Competencies

To succeed in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Ability to analyze situations and solve problems effectively
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong customer service skills and a passion for delivering exceptional experiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills. As a valued member of our team, you'll have access to:

• Extensive on-the-job training and development programs
• Opportunities for career advancement and professional growth
• Access to industry-leading training and certification programs
• A supportive team environment and mentorship opportunities

Work Environment and Company Culture

At arenaflex, we pride ourselves on our supportive team environment and commitment to employee well-being. Our office is a casual and welcoming space, with a range of benefits and perks to support your overall well-being. We're proud to offer:

• A comprehensive benefits package, including medical, dental, vision, and life insurance
• A wellness program, including physical, emotional, and financial wellness
• Paid holidays, vacation, sick, and personal time
• A 401(k) with profit sharing
• Employee assistance program
• Voluntary benefit plans
• FSA and HSA options
• Casual business work environment
• Travel insurance

Compensation and Perks

* Competitive hourly wage: $14.50/hour

• Monthly incentive opportunities to recognize and reward outstanding performance
• Comprehensive benefits package, including medical, dental, vision, and life insurance
• Wellness program, including physical, emotional, and financial wellness
• Paid holidays, vacation, sick, and personal time
• 401(k) with profit sharing
• Employee assistance program
• Voluntary benefit plans
• FSA and HSA options
• Casual business work environment
• Travel insurance

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, experience, or qualifications. Apply for this job